Retail Operations Manager

6 days ago


Johannesburg, Gauteng, South Africa Clicks Group Limited Full time
Job Description

This role entails the management of a retail store, focusing on effective operations, leadership, and service excellence.

About the Role
  • Lead and direct store operations teams to achieve sales, profit, and compliance targets.
  • Ensure efficient store operations, including expenses, stock management, shrinkage, and general housekeeping.
  • Manage in-store visual merchandising execution to maintain brand image and standards.
  • Develop competent and motivated employees through effective selection, leadership, and ongoing development.
Key Responsibilities
  1. Drive sales growth by maximising sales, tracking daily targets, and implementing corrective action as needed.
  2. Efficiently manage store operations, including labour scheduling, employee development, and administrative tasks.
  3. Maintain a great customer experience, driving loyalty and achieving club card participation targets.
  4. Foster sound working relationships with stakeholders, ensuring business objectives are achieved and opportunities are maximised.
Requirements
  • Bachelor's degree or diploma in retail/finance management, pharmacy, or related field (for external applicants).
  • Minimum 2 years' experience in store management or successful completion of Clicks Trainee Store Management Programme.
  • Financial management experience, including budgets, profit and loss statements, and financial ratios.


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