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Technical Support Engineer

2 weeks ago

Randburg, Gauteng, South Africa Elite Search Full time
Job Description

As a Technical Support Engineer, you will play a critical role in delivering exceptional service to our customers. You will work closely with the customer-facing teams to resolve technical issues and provide solutions.

The successful candidate will have experience working with customers, ERP application support, and supporting customers to a high level of performance, productivity, and customer satisfaction.

Responsibilities Include:

  • Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge.
  • Escalating a case in good time.
  • Providing expert technical support to customers via phone, email, or other communication channels.
  • Collaborating with internal stakeholders to identify and resolve technical issues.
  • Developing and maintaining technical knowledge and expertise in Keyloop products and services.