Credit Control Team Lead

1 month ago


Cape Town, Western Cape, South Africa Network Recruitment Full time
Credit Control Team Lead

The Network Recruitment team is seeking an experienced Credit Control Team Lead to join our global operations.

As a key member of our team, you will play a vital role in establishing best practices and policies, ensuring global customer procedures and payments processes are adhered to. You will be responsible for supervising the team, providing guidance, training, and performance management.

Key Responsibilities:

  • Ensure timely and accurate processing of invoices
  • Manage disputes and resolve customer queries
  • Work closely with the Manager to assist with process improvements and proactively make suggestions
  • Responsible for accounts reconciliation and customer statement reconciliations
  • Promote process improvements and compliance across the team
  • Monitor systems and processes
  • Own delivery of transactional services
  • Ensure adherence to Service Level Agreements (SLAs), including regular performance reporting

Requirements:

  • Relevant tertiary qualification in Accounting, Bookkeeping or Credit Control
  • 4 to 5 years in a supervisory or team leader credit control role is essential
  • Strong leadership skills, with a proven track record in leading process changes and improvements
  • Strong working knowledge of multi-currency consolidations (accounts)
  • Proficient in MS packages
  • Deadline driven, with the ability to work in a high pressure, fast paced environment
  • Team player with excellent communication skills

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