Operational Credit Control Manager Lead

2 weeks ago


Cape Town, Western Cape, South Africa Network Recruitment Full time

Job Title: Operational Credit Control Manager Lead

About the Role:

The Network Recruitment team is seeking a seasoned Operational Credit Control Manager Lead to oversee and optimize credit operations while ensuring financial control and team excellence in Observatory, Northern Suburbs, Cape Town. This role requires strategic planning, problem-solving, and customer-focused execution to meet organizational goals.

Key Responsibilities:

  • Credit Operations & Financial Management:
    • Analyse credit data, trends, and patterns using advanced tools like Power BI.
    • Implement and monitor credit policies, ensuring compliance with standards.
    • Manage cash flow, debtor performance, and ensure accurate financial reporting.
    • Plan and control staffing levels and resource allocation for operational efficiency.
  • Planning & Problem-Solving:
    • Develop and revise long-term and short-term operational strategies.
    • Anticipate challenges, set priorities, and allocate resources effectively.
    • Improve operational systems to enhance efficiency and align with objectives.
  • Team Leadership & Supervision:
    • Supervise and monitor staff performance, ensuring task completion to set standards.
    • Conduct appraisals, provide coaching, and support personal development.
    • Motivate the team, fostering cooperation and a strong team spirit.
  • Customer & Stakeholder Engagement:
    • Provide professional and timely communication to customers.
    • Address and resolve disputes, ensuring customer satisfaction and retention.
    • Liaise effectively with managerial, supervisory, and clerical stakeholders.
  • Monitoring & Reporting:
    • Check accuracy in records, ledgers, and financial reports.
    • Evaluate systems, schedules, and adherence to operational objectives.
    • Deliver routine and critical updates to management and staff.
  • Decision-Making & Emergency Management:
    • Make critical decisions under pressure, ensuring business continuity.
    • Allocate resources and initiate actions during unexpected situations.

Estimated Salary Range: R850,000 - R1,200,000 per annum



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