EMEA Legal Director for YouTube Music

5 days ago


Durban, KwaZulu-Natal, South Africa Wearetechwomen Full time

Wearetechwomen seeks a highly skilled EMEA Legal Director for YouTube Music to join our team. This role will be responsible for enhancing the overall customer experience and ensuring customer satisfaction and turnaround time on queries.

Key Responsibilities:

  1. Query Resolution: Respond to customer inquiries in a timely and professional manner.
  2. Reporting: Provide accurate feedback from issues arising from inbound calls, ensuring first call resolution within service level agreements.
  3. Escalations: Liaise with service providers, networks, and 3rd parties around escalated queries to ensure all queries are resolved within the agreed time frames.

Requirements:

  • A matric qualification
  • Minimum 1-year customer care experience within inbound call centres or customer care environments
  • Great listener and communicator
  • Detail-oriented in administration
  • Familiarity with MS Excel and Word


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