Legal Director, YouTube Music EMEA
5 days ago
Wearetechwomen is seeking a skilled Customer Experience Director, Legal to join our team. This role will be responsible for enhancing the overall customer experience and ensuring customer satisfaction and turnaround time on queries.
The successful candidate will have a minimum of 1 year of customer care experience within inbound call centres or customer care environments.
Key Responsibilities:
- Query Resolution: Respond to customer inquiries in a timely and professional manner.
- Reporting: Provide accurate feedback from issues arising from inbound calls, ensuring first call resolution within service level agreements.
- Escalations: Liaise with service providers, networks, and 3rd parties around escalated queries to ensure all queries are resolved within the agreed time frames.
Requirements:
- A matric qualification
- Minimum 1-year customer care experience within inbound call centres or customer care environments
- Great listener and communicator
- Detail-oriented in administration
- Familiarity with MS Excel and Word
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EMEA Legal Director for YouTube Music
5 days ago
Durban, KwaZulu-Natal, South Africa Wearetechwomen Full timeWearetechwomen seeks a highly skilled EMEA Legal Director for YouTube Music to join our team. This role will be responsible for enhancing the overall customer experience and ensuring customer satisfaction and turnaround time on queries.Key Responsibilities:Query Resolution: Respond to customer inquiries in a timely and professional manner.Reporting: Provide...
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YouTube Music EMEA Senior Legal Lead
5 days ago
Durban, KwaZulu-Natal, South Africa Wearetechwomen Full timeWearetechwomen is hiring a Senior Legal Lead for the role of Custumer Experience Director, Legal. The successful candidate will have a strong background in customer care and will be responsible for enhancing the overall customer experience and ensuring customer satisfaction and turnaround time on queries.Key Responsibilities:Customer Engagement: Take inbound...
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Director of Customer Experience
5 days ago
Durban, KwaZulu-Natal, South Africa Wearetechwomen Full timeWearetechwomen is looking for a highly skilled Senior Legal Lead to join our team as a Customer Experience Director, Legal. The successful candidate will be responsible for enhancing the overall customer experience and ensuring customer satisfaction and turnaround time on queries.Key Responsibilities:Customer Engagement: Take inbound calls from customers...
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