Service Delivery Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled Service Delivery Manager to join our team at A Triple A Recruitment and Temps. As a key member of our team, you will be responsible for ensuring the successful delivery of our services to our clients in the Telecommunications industry.
Key Responsibilities:
- Service Delivery Cycle Management: Oversee the entire service delivery cycle, ensuring that all service level agreements (SLAs) are met and exceeded.
- Service Assurance Cycle Management: Manage the service assurance cycle, identifying and mitigating potential risks and issues that may impact service delivery.
- Performance Monitoring: Monitor the overall performance of our services and timelines to deliver, ensuring that we meet our clients' expectations.
- Process Efficiency: Identify opportunities to improve process efficiency and reduce costs, implementing changes as needed.
- Customer Relationships: Establish and maintain long-term relationships with our clients, driving customer loyalty and retention.
- Reporting: Provide regular reporting on service delivery processes, highlighting areas of success and areas for improvement.
Requirements:
- Education: Grade 12 or equivalent.
- Experience: A minimum of 4 years of experience in the Telecommunications industry, with a strong understanding of project delivery cycles.
- Skills: Exceptional problem-solving skills, ability to work independently and collaboratively, good verbal and written communication skills, and effective interpersonal and communication skills.
- Analytical and Strategic Mind: An analytical and strategic mind, with the ability to think critically and make informed decisions.
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