ICT Business Development Manager

3 weeks ago


Pretoria, Gauteng, South Africa Talksure Full time
Job Description

We are seeking a talented ICT Account Manager to join our team in Roodepoort. As a key member of our dynamic sales team, you will be responsible for driving new business, cross-selling, and reducing churn while achieving a 90% in-contract portfolio.

Key Responsibilities:

  1. Conduct cold calling to acquire new corporate clients and meet/exceed individual sales targets and KPIs.
  2. Leverage your skills to up-sell and cross-sell within the existing customer base, maintaining regular contact with your customer base.
  3. Customer Relationship Management:
  • Build and maintain strong relationships with both existing and new clients.
  • Conduct thorough customer account analysis to identify growth opportunities.
Query Management:
  • Address and resolve customer concerns and queries promptly.
  • Provide feedback to customers within 24 hours to ensure satisfaction.
Reporting:
  • Prepare and submit weekly pipeline reports, maintain daily activity and sales reports, and provide monthly reports on customer base and opportunities.
  • Deliver accurate forecasts, reports, and insights into customer requirements, business performance, and market competition.
Minimum Qualifications:
  • Grade 12 / Matric essential.
  • At least 3 years' B2B Sales and Account Management experience, ideally within the ICT industry, with a proven track record of growing new business.
  • Comprehensive knowledge of ICT products within the telecommunications industry required.
  • A strong understanding of large/corporate client management and sales principles.
  • Familiarity with tenders and large account management.
  • Proficient in MS office.


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