Insurance Claims Support Specialist

4 days ago


Johannesburg, Gauteng, South Africa Santam Insurance Full time

About the Role

We are seeking an experienced Motor Claims Service Consultant to join our team at Santam Insurance. The successful candidate will be responsible for managing motor claims from start to finish, ensuring they are processed efficiently and effectively.

The role requires strong communication and interpersonal skills, with the ability to work independently and as part of a team. You will be responsible for managing your workload, communicating with clients, intermediaries, and service providers, as well as arranging rental on claims.

Responsibilities
  • Manage claims from start to finish, ensuring efficiency and effectiveness.
  • Communicate with clients, intermediaries, and service providers.
  • Arrange rental on claims.
  • Resolve conflicts and negotiate with clients and service providers.
  • Process payments and orders as per assessor recommendation and instruction.
  • Compile rejection letters and distribute to relevant stakeholders.
Requirements
  • Matric qualification.
  • Fully computer literate (MS Office).
  • 2-4 years' claims experience.
  • Previous claims handling, pre-support, and post-support experience is advantageous.
  • Knowledge of Abuntex, BPM, Claims Center, and Codeplex is beneficial.


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