Insurance Claims Analyst

4 days ago


Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time

Telesure Investment Holdings is seeking an Insurance Claims Analyst to join our team. As an Insurance Claims Analyst, you will be responsible for processing claims efficiently and accurately. You will draw on relevant criteria to standardize procedures across the organization and ensure timely decision-making.

About the Role
  • You will be responsible for managing customer interactions, collecting data, analyzing information, and making decisions based on established criteria.
  • You will organize your work schedule to meet deadlines, coordinate with support services, and ensure claims are finalized within set parameters.
  • You will produce and provide best practice support to customers on the claims administration process and other departmental systems.
  • You will respond to routine requests using telephonic conversations or emails (internal and external).
  • You will create, organize, and maintain files containing correspondence related to policies and matters.
  • You will prepare and manage claim documentation for customers.

Requirements

Grade 12 or SAQA Accredited Equivalent is essential. Financial Services industry experience, Call Centre Experience, STI experience, Claims Experience, and Customer Service environment experience are also required.



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