Claims Investigator Specialist
4 days ago
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Santam, the market leader in the general insurance industry in Southern Africa, is seeking a skilled Claims Investigator Specialist to join our team.
About the Job- Conduct comprehensive investigations of flagged and segmented claims to achieve conclusive results.
- Maintain credibility by ensuring all investigations are conducted in accordance with Santam's Claims Policy and Philosophy, Standard Operating Procedures, and appropriate forensic investigation practices.
- Handle disputes between Motor merit field and intermediaries and/or claimants.
- Investigate and collate information on flagged claims.
- Conduct field investigations on claims.
- Review claims documents and photos to validate claims.
- Handle claim queries within agreed service levels.
- Interact effectively and fairly with customers in line with TCF principles.
- Finalize completed investigations within agreed turnaround times.
- Liaise regularly with management and staff regarding high-risk claims escalated/flagged.
- Consult with clients, third parties, businesses, and partners on fraud and irregularities.
- Liaise with counterparts at other insurers.
- Liaise with Santam Forensic Services.
- Maintain relationships with external resources for collaboration, information, and investigation purposes.
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