Claims Investigator Specialist

4 days ago


Johannesburg, Gauteng, South Africa Santam Insurance Full time

Stay safe online. Now more than ever it's important to be cybersafe.

Santam, the market leader in the general insurance industry in Southern Africa, is seeking a skilled Claims Investigator Specialist to join our team.

About the Job
  • Conduct comprehensive investigations of flagged and segmented claims to achieve conclusive results.
  • Maintain credibility by ensuring all investigations are conducted in accordance with Santam's Claims Policy and Philosophy, Standard Operating Procedures, and appropriate forensic investigation practices.
Responsibilities
  1. Handle disputes between Motor merit field and intermediaries and/or claimants.
  2. Investigate and collate information on flagged claims.
  3. Conduct field investigations on claims.
  4. Review claims documents and photos to validate claims.
  5. Handle claim queries within agreed service levels.
  6. Interact effectively and fairly with customers in line with TCF principles.
  7. Finalize completed investigations within agreed turnaround times.
  8. Liaise regularly with management and staff regarding high-risk claims escalated/flagged.
  9. Consult with clients, third parties, businesses, and partners on fraud and irregularities.
  10. Liaise with counterparts at other insurers.
  11. Liaise with Santam Forensic Services.
  12. Maintain relationships with external resources for collaboration, information, and investigation purposes.


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