Service Desk Operator I

1 week ago


Cape Town, Western Cape, South Africa The Shoprite Group of Companies Full time

The purpose of the Service Desk Operator is to timeously and effectively respond to electronic IT user queries through the receipt of incidents reported by users, and co-ordinate rapid and appropriate responses to restore the IT services as quickly as possible, ensuring the least impact on business operations. This role applies knowledge of company IT systems and products to conduct troubleshooting, analysis and resolution or escalation of the user incidents within established company standards and timelines.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
  • Retail
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