Commercial Excellence Manager: BES
2 months ago
Our team in Pomona is seeking a Commercial Excellence Manager: BES to drive sustainable and profitable growth.
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Your Role and Responsibilities
As a Commercial Excellence Manager: BES, you will be responsible for providing strategic and commercial leadership to assigned territorial organization units. Your key objectives will include:
- Leading self-led and coached projects in the region to achieve defined quality, time, and resource targets.
- Delivering training sessions in the regional scope with a minimum satisfaction score of 80%.
- Identifying maturity levels and potential areas for improvement in focused areas of Excellence roll-out.
- Collaborating with line managers to determine resources for Excellence projects in the region.
- Participating in decision-making for project prioritization.
- Building and developing a team according to Excellence and own requirements.
Your Profile
- A minimum of a bachelor's degree in business administration, marketing, business management, communications, or a related field is beneficial but not required.
- Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to demonstrate a commitment to the field and continuous learning.
- 5 years of experience in customer service, customer experience management, or a related field.
- Proficiency in using customer experience tools and software, such as customer feedback management systems, CRM platforms, and data analytics software.
- Familiarity with project management principles and practices.
Our Offer
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