Internal Sales Professional

2 weeks ago

Johannesburg, Gauteng, South Africa IOCO Full time
Internal Sales Administrator

We are seeking a highly skilled and motivated Internal Sales Administrator to join our team at IOCO. As an Internal Sales Administrator, you will play a critical role in servicing and supporting our existing customers to meet or exceed monthly sales targets while increasing customer satisfaction.

Key Responsibilities:
  • Retain and acquire business through exceptional service delivery and relationship building
  • Build strong client relationships by responding to their questions efficiently and courteously
  • Develop a clear understanding of client's needs and requirements
  • Identify, coordinate and implement services to extend the account
  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Recommend alternate products based on cost, availability or specifications
  • Present quote in accordance with client's standard procedures and customers' expectations as well as within the client's profitability profiles
  • Accurately process customer transactions such as orders, quotes or returns
  • Provide accurate information regarding availability of in-stock items and stock availability from suppliers
  • Supply accurate information to the customer relating to shipment dates and expected date of delivery
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Provide a high level of customer service to ensure clients complete satisfaction
  • Increase sales and average order size by means of cross-selling, up-selling and add-on sales
  • Source new sales opportunities through inbound lead follow-ups and outbound cold calls and emails
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed as well as update customers – send ETA Backlog Reports
  • Contact customers following sales/quotes to ensure on going customer satisfaction
  • Arrange demo equipment or samples for customers
  • Remain current on consumer preferences, and product developments by attending sales meetings, vendor training and trade shows, reading trade magazines or doing online webinars/training
  • Setup Project customer files when order is received from customers
  • Identify trends in customer satisfaction or dissatisfaction and provide feedback to the team
  • Efficient communication with the team regarding quotes and customer updates
  • Maintain proficiency in using personal computer, data entry terminal, and other common office equipment and software
  • Follow company policies and procedures which include limited use of cell phones for non-related work activities i.e. Facebook, games, etc.
  • Present a professional image at all times to colleagues, customers, and suppliers
  • Perform other duties as and when assigned.
  • Maintain the Company's best interest at all times
  • Use initiative
  • Manage time effectively, meet personal goals, and work effectively with other members of the team
  • Maintain a professional demeanour at all times
  • Submit weekly sales call sheet with client feedback
Requirements:
  • 2 – 5 years of sales experience
  • Proven sales record – must be able to meet monthly sales targets
  • IT knowledge an advantage
  • Pastel knowledge an advantage
Behavioural Skills:
  • Service Driven, Self-motivated Organized
  • Well Presented Dynamic
  • Excellent Verbal Written Communication Skills
  • Computer Literacy Strong Administrative Skills
  • Ability to work successfully both autonomously as part of a team environment
  • Time Management Skills
  • Good work ethic
Other Information:
  • Contract Position
  • Location: Johannesburg
  • Work Environment: Onsite
  • Travel: Own vehicle is essential

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