Senior Restaurant Operations Manager

7 days ago


Cape Town, Western Cape, South Africa HR Genie Full time

HR Genie is seeking a dedicated and experienced General Manager to lead our all-day coffee shop in the southern suburbs of Cape Town. Our Halaal-certified establishment prides itself on offering a welcoming environment and exceptional service to our diverse clientele. We are committed to delivering outstanding service, ensuring that every visit is a memorable experience.

About the Role:

  • Oversee the daily operations of the coffee shop, ensuring seamless functionality.
  • Lead and mentor staff across departments, fostering a positive and collaborative environment.
  • Develop strategies to improve overall service and customer satisfaction.
  • Manage financials, including forecasts and performance.
  • Ensure compliance with Halaal standards, health and safety regulations, and company policies.
  • Coordinate with kitchen and front-of-house staff for a seamless dining experience.

Key Performance Indicators (KPIs):

  1. Maintain high standards of overall service and guest satisfaction.
  2. Achieve financial targets and manage budgets efficiently.
  3. Ensure staff compliance with Halaal standards and health and safety protocols.
  4. Foster a positive and productive work environment.

Requirements:

  • Proven experience as a General Manager or similar role in a Halaal environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • High standards of cleanliness and operational efficiency.
  • Ability to handle high-pressure environments with ease.


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