Hospitality Lead
5 days ago
About Us
TalentLink is a leading hospitality provider, dedicated to delivering exceptional experiences for our guests.
Job Summary
We are seeking a skilled and experienced Hospitality Lead to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our bar and ensuring that all staff are providing excellent service to our customers.
Key Responsibilities
- Ensure that all bar staff are knowledgeable about our products and services and are able to provide excellent customer service at all times.
- Manage the bar area to ensure that it is clean, tidy and well-maintained at all times.
- Conduct regular stock takes to ensure that we have adequate stock levels and to identify any areas where stock can be improved.
- Develop and implement effective strategies to increase sales and improve customer satisfaction.
- Work closely with the rest of the management team to ensure that all aspects of the business are running smoothly and efficiently.
- Provide training and support to junior staff members to help them develop their skills and knowledge.
Requirements
To be successful in this role, you will need:
- A matriculation certificate with English as a subject.
- At least 3 years' experience working in a bar or similar environment.
- A hotel school qualification would be an advantage but is not essential.
- Experience using Micros or other point-of-sale systems would be beneficial.
- Strong computer skills, including proficiency in Microsoft Office and other software applications.
- Excellent problem-solving skills and the ability to work well under pressure in a fast-paced environment.
- Good communication skills, both written and verbal, to effectively communicate with staff and customers.
- Ability to work flexible hours, including evenings, weekends and public holidays.
- Good time management skills and the ability to prioritize tasks effectively.
What We Offer
We offer a competitive salary and benefits package, including opportunities for career development and professional growth. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we would love to hear from you.
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