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Luxury Safari Operations Manager

1 week ago

Durban, KwaZulu-Natal, South Africa Jumeirah Full time
Job Description

About the Job:

Jumeirah, a global leader in luxury hospitality, seeks an experienced General Manager to lead its operations at Jumeirah Thanda Safari.

The successful candidate will be responsible for establishing and monitoring guest service standards, gathering feedback, and ensuring a world-class experience for every guest.

Key duties include developing and executing a commercial strategy to maximize occupancy and profitability, preparing and monitoring the property budget, and overseeing daily hospitality operations.

A strong track record of successfully managing luxury properties and consistently achieving commercial targets is essential.

  • Develop and execute a commercial strategy, including revenue management and pricing, to maximize occupancy and profitability.
  • Establish and monitor guest service standards, gather feedback, and ensure a world-class experience for every guest.
  • Collaborate with internal teams and external partners such as VIP guests, key suppliers, and industry stakeholders.
  • Manage daily hospitality operations, including room management, food and beverage, housekeeping, and support functions such as HR and Finance.