General Manager

6 days ago

Durban, KwaZulu-Natal, South Africa Jumeirah Full time

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Direct message the job poster from Jumeirah

Recruitment Associate - Jumeirah (pre-opening)

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job:

An exciting opportunity has arisen for a General Manager, to join our team in Jumeirah Thanda Safari. The main duties and responsibilities of this role:

  • Overall responsible for Jumeirah Thanda Safari hospitality services which includes the Villas, Lodges, tents and safari experience.
  • Establish and monitor guest service standards, gather feedback, and ensure a world-class experience for every guest.
  • Collaborate and work with the General Manager, Reserve Operations. (Game Reserve)
  • Develop and execute a commercial strategy, including revenue management and pricing, to maximize occupancy and profitability.
  • Translate overall strategy into annual operational plans and monitor their execution.
  • Prepare and monitor the property budget to identify cost improvement opportunities.
  • Collaborate with owner and Jumeirah on any potential refurbishments of the Asset.
  • Create and implement a marketing strategy that distinguishes the property.
  • Oversee the progress of the strategy and financial performance by reporting and taking corrective actions as needed.
  • Manage daily hospitality operations, including room management, food and beverage, housekeeping, and support functions such as HR and Finance, while enhancing cost efficiency.
  • Support the owner by ensuring preventive maintenance programs are in place and recommending capital projects when necessary.
  • Build strong relationships with internal teams and external partners such as VIP guests, key suppliers, and industry stakeholders.
  • Highly engage with the local community to maintain a positive social impact for the owner and property.
  • Lead the recruitment, development, and performance management of direct reports to maintain high employee engagement.
  • Ensure compliance with Health, Safety, and Environment standards by establishing and enforcing appropriate policies and procedures.
  • Develop and enforce property policies and controls that support innovation and world-class service.

About You:

The ideal candidate for this position will have the following experience and qualifications:

  • 12 to 15 years of experience in luxury hospitality, ideally with an international luxury brand.
  • Experience in managing similar Safari operations is a must.
  • Desirable to have experience in managing similar type operations in Africa.
  • A solid track record of successfully managing world-class properties and consistently achieving commercial targets in the luxury hospitality sector.
  • Demonstrated international experience with a deep understanding of regional markets and operational requirements.
  • Experience in hotel rebranding projects, ensuring a seamless transition while maintaining brand integrity.
  • A well-established reputation within the hospitality industry, backed by an extensive network of influential contacts in the relevant market.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Seniority level

Director

Employment type

Full-time

Job function

Other

Industries

Hospitality

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