Technical Support Lead

6 days ago


Pretoria, Gauteng, South Africa Hire Resolve Full time
About the Position:

This Technical Support Lead role at Hire Resolve offers an exciting opportunity to join our team and lead our technical support efforts. As a Technical Support Lead, you will be responsible for providing expert-level technical support for a wide range of IT systems, including servers, networks, and applications.

You will troubleshoot and resolve complex hardware and software issues efficiently, manage and maintain SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments, and provide support for Pastel & VIP, Microsoft SharePoint, and HCL Domino.

In addition, you will implement and maintain networking solutions, ensuring optimal performance and security, manage and support server infrastructure, including physical and virtual servers, and implement and manage cloud solutions, including Microsoft 365, Azure, and hosted backup solutions.

You will also conduct regular security assessments and vulnerability scans, respond to and mitigate security incidents, stay up-to-date with the latest security threats and best practices, perform system administration tasks, including user management, system updates, and backups, and monitor system performance and identify areas for improvement.

This role requires strong knowledge of Microsoft SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments, experience with network infrastructure management and security, familiarity with cloud solutions, including Microsoft 365 and Azure, and excellent problem-solving and troubleshooting skills.

The ideal candidate will have proven experience as a Senior IT Support Technician or similar role, strong communication and customer service skills, ability to work independently and as part of a team, and relevant certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator Associate, Linux+). Experience with Veeam, Pastel & VIP, Microsoft SharePoint, and HCL Domino is highly desirable, as is experience with 3CX phone systems.



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