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Technical Support Manager

2 weeks ago

Pretoria, Gauteng, South Africa Fusion Recruitment Full time
Job Overview

We are seeking an experienced IT Senior Analyst to join our team in Benoni. As an IT Senior Analyst, you will be responsible for providing technical support and guidance to ensure the smooth operation of our computer systems and networks.

Responsibilities
  • Install and configure computer hardware, operating systems, and applications
  • Maintain computer systems and networks, ensuring they are running smoothly and efficiently
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documentation and relevant reports
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
Qualifications

To be successful in this role, you will need:

  • 10 years of work experience in IT Lead, Technical Support, Desktop Support Engineer, or similar role in an Enterprise environment
  • A Bachelor's degree in Information Technology, Computer Science, or a relevant field
  • English fluency both written and verbal
  • Able to diagnose and troubleshoot technical issues
  • Microsoft certification in (MCSE), (MOS), Linux, Cisco, or similar technologies
  • General networking TCP/IP, DHCP, DNS (CCNA certified is preferred)