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Technical Support Lead

2 weeks ago

Pretoria, Gauteng, South Africa Talentcru Full time

About the Job:

We are looking for a Technical Support Lead to join our team at Talentcru. As a key member of the Digital OPS Support function, you will be responsible for leading the resolution of online incidents / bugs with relevant resolver groups including, but not limited to, IT Operations and IT Development.

Your Key Responsibilities:

  1. Driving reduction in Net Promoter Score detractors through effective incident management principles via established prioritisation methods e.g. Agile PM / Scrum.
  2. Providing a first line support role for online SLT / CBU / VB / App and escalations in the online space with an emphasis on continuing enablement of Self-Service and E-Commerce.

Requirements:

  • Degree or Diploma in an IT related field or 2+ years experience in an IT related field.
  • Good understanding of Service Design principles and User Experience.