Hardware Technician

1 day ago


Sandton, South Africa iSON Xperiences Full time

Company Overview:

iSON Xperiences is a leading provider of IT services, and we are currently seeking a skilled Hardware Technician to join our team. The successful candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.

Job Responsibilities:

  • Troubleshoot and resolve software and hardware problems with Home Appliance products.
  • Provide high levels of customer satisfaction through excellent communication and problem-solving skills.
  • Track, prioritize, and support Phone Fix requests using Mobile GSPN system.
  • Offer telephonic and remote (RM) support for various HA products, including Refrigerator, Washing machine, Microwave, Stoves, Tumble dryers, dishwashers, etc.
  • Diagnose and repair Installation issues, Internet connectivity, Wi-Fi models, and other related problems.
  • Document issues, feedback, and updates in CIC T1.

Requirements:

  • N3 Electronics higher education qualification.
  • A+ / N+ / MCSE certifications.
  • NTS3 Electronics qualification.
  • Workshop experience (CE Repairs) 4Y+
  • IH CE Repairs 4Y+
  • CIC experience (4Y+).
  • Additional electronics course (ALT Electrical)
  • Customer Empathy Course
  • REF Safe Handling
  • Electro mechanical course

Estimated Salary: $60,000 - $80,000 per annum.


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