Hardware Technician
1 day ago
Company Overview:
iSON Xperiences is a leading provider of IT services, and we are currently seeking a skilled Hardware Technician to join our team. The successful candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.
Job Responsibilities:
- Troubleshoot and resolve software and hardware problems with Home Appliance products.
- Provide high levels of customer satisfaction through excellent communication and problem-solving skills.
- Track, prioritize, and support Phone Fix requests using Mobile GSPN system.
- Offer telephonic and remote (RM) support for various HA products, including Refrigerator, Washing machine, Microwave, Stoves, Tumble dryers, dishwashers, etc.
- Diagnose and repair Installation issues, Internet connectivity, Wi-Fi models, and other related problems.
- Document issues, feedback, and updates in CIC T1.
Requirements:
- N3 Electronics higher education qualification.
- A+ / N+ / MCSE certifications.
- NTS3 Electronics qualification.
- Workshop experience (CE Repairs) 4Y+
- IH CE Repairs 4Y+
- CIC experience (4Y+).
- Additional electronics course (ALT Electrical)
- Customer Empathy Course
- REF Safe Handling
- Electro mechanical course
Estimated Salary: $60,000 - $80,000 per annum.
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