National Operations Coordinator

6 days ago


Centurion, Gauteng, South Africa LuMac Recruitment and Consulting Full time
Job Description

**Job Title:** National Operations Coordinator

**Job Summary:** We are seeking a highly skilled National Operations Coordinator to join our team at LuMac Recruitment and Consulting. The successful candidate will be responsible for overseeing the day-to-day operations of our call center, ensuring excellent customer service, and driving business growth.

Key Responsibilities:
  • **Oversee Call Center Operations:** Manage the call center team, ensuring they meet and exceed customer service standards.
  • **Develop and Implement Best Practices:** Establish and maintain best practices for customer interaction, voice response, and system audits.
  • **Conduct Performance Reviews:** Assess staff performance, identify areas for improvement, and develop strategies to enhance productivity and quality.
  • **Manage Budget and Resources:** Prepare and manage the annual budget, ensuring effective use of resources and cost control.
  • **Analyze Call Center Trends:** Collect and analyze data to identify trends and areas for improvement, providing regular performance reports to stakeholders.
  • **Maintain System and Process Improvement:** Identify opportunities for system and process improvement, working closely with the operations and marketing teams to implement changes.
  • **Ensure Compliance:** Ensure the company call center operates within the framework of legislation in South Africa, enforcing company rules and policies.
  • **Manage Service Level Agreements:** Oversee the performance and service level agreements of all corporate and insurance accounts.

**Requirements:**

  • Proven experience in call center management or a related field.
  • Excellent leadership and communication skills.
  • Ability to analyze data and identify trends.
  • Strong problem-solving and decision-making skills.
  • Knowledge of customer service principles and best practices.


  • Centurion, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Financial Operations Coordinator to join our team at People Dimension. As a key member of our finance and sales team, you will be responsible for providing administrative support and ensuring the smooth operation of our financial and sales processes.Key Responsibilities:Financial...


  • Centurion, Gauteng, South Africa Dynexity Full time

    Job DescriptionWe are seeking a highly skilled and organized individual to join our team at Dynexity as a Receiving and Dispatch Clerk.The ideal candidate will have excellent administrative experience and advanced Microsoft Excel skills.The successful candidate will be responsible for:Receiving and processing goodsDispatching goods and managing...


  • Centurion, Gauteng, South Africa Zanati Search Group Full time

    Job DescriptionZanati Search Group is seeking a highly skilled and experienced professional to fill the role of Corporate Communications- PWD Intern. The successful candidate will be responsible for facilitating and coordinating all regional marketing and communication aspects, implementing the regional marketing strategy, and facilitating stakeholder...


  • Centurion, Gauteng, South Africa Dante Personnel Full time

    Job Requirements:**Minimum Requirements:**• Completed BCOM degree or currently in the final year of study**About the Role:**This position is an excellent opportunity for a detail-oriented and organized individual to join Dante Personnel as a Saipa Clerk. As a key member of our team, you will be responsible for providing administrative support and ensuring...


  • Centurion, Gauteng, South Africa Fanatics Trading 2 Full time

    Job Title: Dispatch General WorkerAt Fanatics Trading 2, we are seeking a highly skilled and experienced Dispatch General Worker to join our team.Key Responsibilities:Assist the Dispatch Supervisor: Collaborate with the Dispatch Supervisor to ensure the smooth operation of the Warehouse and Dispatch Department.Control the Flow of Finished Product: Oversee...


  • Centurion, Gauteng, South Africa Maneshez solutions services Full time

    We are seeking a skilled Receiving and Inventory Coordinator to join our team at Maneshez Solutions Services. As a key member of our operations team, you will play a critical role in ensuring the smooth receipt and processing of deliveries.The ideal candidate will have a keen eye for detail and be able to inspect deliveries with precision. They will also be...


  • Centurion, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking an experienced Logistics Operations Manager to join our team at People Dimension. As a key member of our logistics team, you will be responsible for overseeing the day-to-day operations of our warehouse and distribution center.Key ResponsibilitiesManage and coordinate the receipt, storage, and shipment of goodsDevelop and implement...


  • Centurion, Gauteng, South Africa Restaurant Careers Full time

    Restaurant Careers is seeking a skilled Restaurant Manager to lead our team. Key responsibilities include: * Managing staff and ensuring excellent customer service * Maintaining stock levels and controlling inventory * Coordinating front and back of house operations * Developing and implementing effective restaurant administration...


  • Centurion, Gauteng, South Africa The Recruitment Council Full time

    About the RoleThe Recruitment Council is seeking a highly skilled and experienced professional to lead our Collective Investments Operations team. As the Head of Collective Investments Operations, you will be responsible for developing and implementing strategies to drive the effective coordination and implementation of all strategic and operational...


  • Centurion, Gauteng, South Africa Profile Personnel Full time

    **Job Summary**Profile Personnel is seeking an experienced Site Supervisor to join our dynamic team. As a key member of our operations team, you will be responsible for assisting the Site Manager with all site requirements and overseeing contractors on all sites.**Key Responsibilities:****Ensure Site Safety**: Follow established safety procedures and wear...


  • Centurion, Gauteng, South Africa Network Contracting Full time

    Job Description**Business Operations Manager - Telecoms Strategy Specialist**We are seeking a highly skilled Business Operations Manager to join our team at Network Contracting. As a key member of our organization, you will be responsible for leading the design and implementation of scalable managed services strategies across cloud, security, IoT,...


  • Centurion, Gauteng, South Africa Cape National Recruitment Pty Ltd Full time

    About the RoleCape National Recruitment Pty Ltd is seeking a highly skilled Business Process Analyst to join our team. As a Business Process Analyst, you will play a critical role in analyzing and improving business processes, with a focus on SAP FICO systems.Key ResponsibilitiesAnalyze business processes and identify areas for improvementMap business...


  • Centurion, Gauteng, South Africa Eskort Full time

    About the RoleWe are seeking a highly skilled and experienced Inventory and Risk Manager to join our Sales Team at Eskort. The ideal candidate will play a crucial role in managing and optimizing our company's stock inventory processes and planning for all manufacturing units.Key ResponsibilitiesInventory Management: Develop and implement efficient processes...


  • Centurion, Gauteng, South Africa Communicate Recruitment Full time

    Job Title: Junior Management AccountantAre you a detail-oriented professional with a passion for financial planning and analysis? Do you have experience with data analytics and process improvement? We are seeking a Junior Management Accountant to join our team at Communicate Recruitment.Key Responsibilities:Coordinate accountant activities, including...


  • Centurion, Gauteng, South Africa People Dimension Full time

    Job Description**About the Role**We are seeking an experienced Financial Clerk to join our dynamic team at People Dimension. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date financial records, ensuring the smooth operation of our financial systems, and providing exceptional customer service to our...


  • Centurion, Gauteng, South Africa People Dimension Full time

    Job Description**About the Role**We are seeking a highly skilled Financial Operations Specialist to join our team at People Dimension. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date financial records, ensuring timely payments to suppliers, and managing customer accounts.Key ResponsibilitiesSupplier...


  • Centurion, Gauteng, South Africa E2E Staffing (PTY) LTD Full time

    {"title": "Facilities Coordinator Role", "description": "Job SummaryWe are seeking a highly skilled Facilities Coordinator to join our team at E2E Staffing (PTY) LTD. The successful candidate will be responsible for the maintenance and upkeep of all group facilities, ensuring a safe and efficient working environment.Key ResponsibilitiesDevelop and implement...


  • Centurion, Gauteng, South Africa Road Accident Fund Full time

    Job SummaryWe are seeking a highly skilled and experienced Reporting Analyst to join our team at the Road Accident Fund. The successful candidate will be responsible for conducting research, analyzing, and providing statistics for forecasting purposes to enable effective decision making.Key ResponsibilitiesCollate, interrogate, analyze, and compile accurate...


  • Centurion, Gauteng, South Africa Talent Sync South Africa Full time

    About the RoleWe are seeking a highly skilled and experienced Private Hospital Administrator to join our team at Talent Sync South Africa.Key Responsibilities:Oversee the day-to-day operations of a private hospital, ensuring smooth and efficient delivery of healthcare services.Manage a team of healthcare professionals, providing guidance and support to...


  • Centurion, Gauteng, South Africa Indipath Recruitment Full time

    QUALIFICATIONS:Bachelor's Degree (Honors) in a relevant field (Essential/Minimum)Management Development Program (Recommended/Desirable)Experience Significant experience in Supply Chain, Procurement, or Contract Management at a managerial levelProficiency5-6 years of relevant experienceImportanceEssential/MinimumInvolvementOperationalREQUIREMENTS:Certificate...