Sales Support Specialist

1 week ago


Centurion, Gauteng, South Africa ACDC Dynamics Full time

Purpose:

As a vital member of our team, you will be responsible for showcasing the ACDC product portfolio. Your role encompasses sales and client relationship management with our Franchise partners, ensuring exceptional customer service and fostering loyalty towards our brands.

Key Responsibilities:

  • Responding to inquiries through our inbound call center, guiding customers through the sales process until invoicing.
  • Managing sales orders received via phone, email, and external representatives.
  • Monitoring and following up on back orders to ensure timely delivery.
  • Generating quote reports and conducting follow-ups.
  • Addressing queries and performing general administrative tasks.
  • Negotiating and finalizing sales, including discount requests to facilitate conversions.
  • Collecting feedback and coordinating with the Procurement department for estimated delivery times.
  • Preparing daily sales reports.
  • Engaging in up-selling and cross-selling initiatives, including promoting special offers.
  • Collaborating effectively with the external sales team and other departments.
  • Resolving customer complaints efficiently.
  • Providing assistance wherever necessary.

Essential Qualifications:

  • Matriculation certificate.
  • Experience in inbound sales within the electrical sector.
  • Exceptional communication skills.
  • Ability to adapt to change and maintain composure under pressure.
  • Strong multitasking capabilities.
  • Meticulous attention to detail.
  • Process-oriented mindset.
  • Proficiency in systems and technology.
  • Assertive personality.
  • Outstanding planning and organizational skills.
  • Effective time management and urgency perception.
  • Strong problem-solving skills.

Work Level: Mid-Level

Job Type: Permanent

Salary: Market Related

EE Position: No



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