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Cloud Technical Specialist

7 days ago

Cape Town, Western Cape, South Africa Amazon Full time

At Amazon, we are revolutionizing the way businesses operate in the cloud. As a Cloud Technical Specialist, you will play a vital role in helping our customers succeed by leveraging cutting-edge cloud technologies. Your expertise will be instrumental in providing tailored solutions to complex problems, and collaborating with internal teams to drive process improvements.

We are looking for a highly skilled individual who possesses in-depth knowledge of enterprise systems administration, particularly in Windows Server and related services. Experience with networking and troubleshooting is also essential. In addition, familiarity with scripting languages such as UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript would be beneficial.

About the Role:
  • Resolve customer cases through various contact channels, applying advanced troubleshooting techniques to provide effective solutions.
  • Drive initiatives to enhance support-related processes and customer experience, including tutorials, how-to videos, technical articles, trainings, etc.
  • Leverage your customer support experience to provide valuable feedback to internal AWS teams on improving services and address critical, complex customer issues spanning multiple AWS services.
  • Continuously learn new technologies and develop new technical skills and professional competencies.