Client Service Lead

Client Relations Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town6 days agoJob title: Client Satisfaction LeadDescriptionJob DescriptionLeverage your expertise as a Client Relations Lead at Lead Generation Group to deliver exceptional results.You will be responsible for resolving complex client complaints and enhancing customer...

Customer Service Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team. This critical role involves leading a team in providing exceptional customer service and resolving complex...

Join us as an Escalations Specialist Lead and contribute to delivering exceptional customer experiences in a dynamic environment.About The PositionAs an Escalations Specialist Lead, you will be responsible for managing and resolving escalated client complaints and issues. You will also provide expert guidance and coaching to team members on complaint...

Service Delivery and Quality Assurance Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionLead Generation ManagerWe are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver...

About the Position:We're seeking an Experience Quality Director to lead our support team and drive exceptional customer service.The ideal candidate will have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best practices, and using...

Client Satisfaction LeadAs a Client Satisfaction Manager, you will be responsible for enhancing overall client experience by developing strategies to improve customer satisfaction.You will work closely with clients to identify areas of improvement and implement changes to ensure high-quality service delivery.About the Job:Develop and implement strategies to...

We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed service...

Job Summary:We are seeking an experienced Support Manager to lead our customer support team and ensure efficient issue resolution. The ideal candidate should have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.The Support Manager will be responsible for leading and mentoring the support team to meet...

Job Description:Overview:We are seeking a highly skilled and experienced Service Delivery and Quality Assurance Lead to join our team at Lead Generation Group. The successful candidate will be responsible for driving exceptional customer experiences and resolving complex issues.Responsibilities:Developing and implementing effective strategies to improve...

Job SummaryWe are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...

Complaint Management Lead Job SummaryWe are looking for a skilled Complaint Management Lead to join our team at the Lead Generation Group.About the PositionThe Complaint Management Lead will be responsible for developing and implementing strategies to reduce the frequency of escalated client complaints.Collaborating with other departments to identify root...

Escalations Resolution Lead - Client Experience ImprovementWe are committed to delivering exceptional customer experiences at the Lead Generation Group. To achieve this vision, we seek an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues.This role demands strong de-escalation techniques and conflict...

Customer Service Team Manager - Job DetailsAbout the Role:We are looking for a seasoned leader to head our Service Delivery Team at Lead Generation Group. This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Developing strategies to improve customer satisfaction and reduce...

Succeed as a Client Success Manager at Lead Generation Group and make a lasting impact on our clients' success.As a key member of our support team, you'll dedicate yourself to ensuring the highest level of client satisfaction.This role demands strong organizational and self-motivating skills, allowing you to thrive in a dynamic work environment.Your ability...

Customer Support Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 day agoJob title: Client Support ManagerDescriptionJob Overview:We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous...

The successful candidate for this role will be a highly skilled Senior Account Manager who can lead our client portfolio in Cape Town. As a key member of our team, you will be responsible for managing client relationships, supervising the accounts team, and ensuring a constructive and creative operating environment.About the Role:You will be responsible for...

Job Title: Client Experience DirectorWe are seeking a seasoned leader to head our Service Delivery Team at Lead Generation Group.This critical role involves leading a team in providing exceptional customer service and resolving complex issues. The ideal candidate will have a track record of delivering exceptional customer experiences and leading...

Job Summary:We are looking for a Support Manager to lead our customer support team, ensuring efficient issue resolution and excellent service delivery. The ideal candidate should have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements to enhance the support experience.Key Responsibilities:Lead and...

Key Responsibilities:">Manage daily operational aspects of the environmentSupport and mentor Client Relationship Managers (CRMs)Monitor client satisfaction and implement strategies to improve itFacilitate process and system enhancementsDevelop and implement knowledge assessments for CRMsDesign and implement work methods to enhance service deliveryCollaborate...

We are seeking a seasoned Customer Support Manager to lead our team in providing exceptional service to our customers. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Skills:Strong leadership and communication skills.Familiarity with CRM/ticketing systems.US customer...