Client Experience Enhancement Director

4 days ago


Cape Town, Western Cape, South Africa Lead Generation Group Full time
Complaint Management Lead Job Summary

We are looking for a skilled Complaint Management Lead to join our team at the Lead Generation Group.

About the Position

The Complaint Management Lead will be responsible for developing and implementing strategies to reduce the frequency of escalated client complaints.

  • Collaborating with other departments to identify root causes of complaints
  • Developing and implementing processes to improve customer satisfaction
  • Providing training and coaching to team members on conflict resolution skills
  • Maintaining accurate records of all complaints and resolutions

This role requires strong leadership and communication skills, as well as a passion for delivering exceptional customer service.



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