Client Experience Enhancement Director
4 days ago
We are looking for a skilled Complaint Management Lead to join our team at the Lead Generation Group.
About the PositionThe Complaint Management Lead will be responsible for developing and implementing strategies to reduce the frequency of escalated client complaints.
- Collaborating with other departments to identify root causes of complaints
- Developing and implementing processes to improve customer satisfaction
- Providing training and coaching to team members on conflict resolution skills
- Maintaining accurate records of all complaints and resolutions
This role requires strong leadership and communication skills, as well as a passion for delivering exceptional customer service.
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Director of Portfolio Enhancement
2 days ago
Cape Town, Western Cape, South Africa talentCru Full timeJob Title: Director of Portfolio EnhancementThis is an exciting opportunity to join our team as a Director of Portfolio Enhancement, where you will be responsible for driving business development and expanding our portfolio.Main Duties:Developing and implementing business strategies to enhance our portfolio.Leading the department's financial budgeting...
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Director of Relaxation Experiences
3 days ago
Cape Town, Western Cape, South Africa Relax The Spa Agent Full timeAre you a motivated and results-driven individual looking for a new challenge? We are seeking an experienced Director of Relaxation Experiences to join our team at Relax The Spa Agent.Job Description:Company OverviewRelax The Spa Agent is a leading provider of luxury wellness experiences, offering a range of services designed to promote relaxation and...
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Customer Experience Director
5 days ago
Cape Town, Western Cape, South Africa Hire Resolve Full timeThe Customer Experience Director will be responsible for leading the customer experience strategy for Hire Resolve's client in the Retail Industry. This includes building and maintaining strong relationships with retail customers, identifying opportunities for growth and upselling, and ensuring their satisfaction with products and services.About the RoleThis...
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Client Relationship Director
6 days ago
Cape Town, Western Cape, South Africa IQ-EQ Full timeCompany DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.Job DescriptionThe Director is responsible to actively promote and position IQ EQ Group's (the Group) brand in...
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Client Experience Manager
3 weeks ago
Cape Town, Western Cape, South Africa PPS Full timeJob title : Client Experience ManagerJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended LinksJobs by Location Job by industries Ideal experience and qualifications:Bachelor's degree in Business, Finance, or a related field. Proven experience in client relationship management or client service within the financial services...
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Client Experience Lead
5 days ago
Cape Town, Western Cape, South Africa Sygnia Asset Management Full timeAbout the RoleIn this leadership position, you will be instrumental in driving exceptional service delivery and ensuring the continuous enhancement of our retail operations.Key Responsibilities:Lead daily management of operational aspectsMentor and coach CRMs for improved performanceDevelop coaching plans based on client feedbackIdentify and address CRM...
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Customer Experience Director
7 days ago
Cape Town, Western Cape, South Africa ACB Consulting Full timeJob DescriptionWe are seeking a highly motivated and experienced Customer Experience Director to join our team at ACB Consulting. This is an exciting opportunity for a seasoned retail professional to lead our customer experience strategy and drive business growth.Key ResponsibilitiesDevelop and implement a customer-centric strategy to enhance the overall...
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Brand Director
5 days ago
Cape Town, Western Cape, South Africa The Up&Up Group (affiliated to the global M&C Saatchi Group) Full timeJob SummaryThe Up&Up Group, an affiliated member of the global M&C Saatchi Group, seeks a seasoned Brand Director to lead client partnerships and drive business growth. This senior role requires expertise in brand development, digital marketing, social media, and data-driven strategies.About The Up&Up Group:We are a forward-thinking advertising agency...
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Senior Director of Client Relations
1 day ago
Cape Town, Western Cape, South Africa IQEQ Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Director of Client Relations to join our team at IQ-EQ. In this role, you will be responsible for maintaining client relationships and driving revenue growth through effective portfolio management.The ideal candidate will have a strong background in client services management, with a proven...
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Experience Manager
1 hour ago
Cape Town, Western Cape, South Africa RareCruit Full timeJob DescriptionRareCruit seeks a highly skilled Digital Account Director to lead our account management teams. The successful candidate will be responsible for developing and executing strategies that meet client expectations and drive business growth.Main ResponsibilitiesDevelop and implement effective cross-functional plans to achieve client success.Manage...
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Store Experience Director
5 days ago
Cape Town, Western Cape, South Africa Dermalogica South Africa Full timeWe are seeking a skilled Store Experience Director to join our team at Dermalogica South Africa.About the JobIn this role, you will be responsible for developing and executing strategies to deliver exceptional customer experiences across all stores. You will work closely with our store teams to understand customer needs, develop new experiences, and...
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Client Success Director
1 day ago
Cape Town, Western Cape, South Africa Ttec Full timeJob Summary:We are seeking an Operations Director to lead our client-facing team. The ideal candidate will have tenured experience in managing operations, a customer-focused mindset, and excellent communication skills.Key Responsibilities:Manage client relationships and communicate effectively with clients and business partnersMotivate others by driving...
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Client Director
1 week ago
Cape Town, Western Cape, South Africa Old Mutual Full timeLet's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionOld Mutual Alternative Investments (OMAI) is one of Africa's leading private alternative investment managers. We have over *ZAR 139.4 B (USD 7.6 B) in assets under management in Infrastructure, Private Equity, Impact...
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Client Relationship Director
2 days ago
Cape Town, Western Cape, South Africa The Shoprite Group of Companies Full timeThe Shoprite Group of Companies is seeking a Client Relationship Director to develop and maintain strong relationships with key clients in the retail sector.About the RoleThis role involves identifying new opportunities, building relationships with key clients, and driving sales growth through strategic planning and account management.Key...
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Director of Client Relations
1 day ago
Cape Town, Western Cape, South Africa Ttec Full timeJob Overview:TTEC seeks a seasoned Operations Director to manage client relationships and drive performance.The successful candidate will be responsible for upholding a healthy relationship with clients, ensuring goals are aligned, and needs are being met. They will also motivate their team to resolve issues, accomplish goals, and influence career...
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Global Client Relationship Director
1 day ago
Cape Town, Western Cape, South Africa IQ-EQ Full timeAbout the RoleWe are seeking a highly skilled Associate Client Services Director to join our team. As a key member of our leadership group, you will be responsible for maintaining client relationships, handling client issues and demands.In this role, you will collaborate with the Country Delivery Director to maintain existing client portfolios and grow...
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Client Success Director
4 days ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full time**About the Role:**We are seeking a Client Success Director to join our team at Communicate Recruitment. As a key member of our client success team, you will be responsible for driving strategic client success through customized solutions.Your expertise in solution delivery, business development, and leadership will enable you to take ownership of revenue...
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Financial Planning Expert
1 day ago
Cape Town, Western Cape, South Africa Veblen Director Programme Full timeThe Veblen Director Programme is seeking a highly skilled finance expert to join its advisory board. As a member of this esteemed group, you will contribute your expertise to drive strategic decision-making and ensure the company's continued success.Responsibilities include:Providing guidance on budgeting, cash flow management, and financial...
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Guest Experience Enhancer
2 days ago
Cape Town, Western Cape, South Africa Staff Unlimited Full timeWhat We OfferAs a Reservation Consultant with Staff Unlimited, you will have the opportunity to work with a dynamic and experienced team, delivering exceptional results and exceeding client expectations.We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will also have the chance to work...
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Client Service Director
5 days ago
Cape Town, Western Cape, South Africa Ogilvy South Africa Group Full timeAs the Client Service Director, you will be responsible for leading our agency's client service team, ensuring that we deliver exceptional experiences that meet or exceed client expectations.Key responsibilities include:Developing and executing client service strategies that drive customer satisfaction, loyalty, and retention.Building and maintaining strong...