Training Operations Manager

1 week ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Training Manager

WNS Global Services is seeking a highly skilled Training Manager to join our team. As a key member of our organization, you will be responsible for managing and governing the operational training function for allocated business units.

Key Responsibilities:

  • Effectively manage the operational training function in line with approved partner agreements, including client engagement.
  • Provide accurate and timely management information and reporting on the operational training function.
  • Establish and maintain strong client relationships through engagement and demonstrating value during quarterly business reviews.
  • Lead and develop a team of trainers and training leads, including performance management, coaching, and development.
  • Establish and implement talent development best practices across allocated business units.

Qualifications:

  • Undergraduate degree in a field of management.
  • Qualification in OD ETDP.
  • Minimum 5 years' experience in an L&D Manager role.
  • Computer literacy (MS Office) at an intermediate to advanced level, particularly MS Excel and MS Word.
  • Experience in L&D, HR, and/or consulting in the BPO sector would be beneficial.
  • Training, coaching, and/or mentoring experience would be beneficial.

Additional Information:

This role is based in Claremont with rotational shifts, Monday to Sunday.



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