IT Training Manager

19 hours ago


Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time
Job Title: Principal IT Trainer Manager

DLK Group (PTY) Ltd is seeking a highly skilled and experienced Principal IT Trainer Manager to join our team. As a key member of our IT department, you will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our employees.

Key Responsibilities:
  • Analyze business training needs to identify areas for improvement and develop training interventions to address these needs.
  • Design and develop training materials, including instructional guides, presentations, and assessments, to ensure maximum knowledge transfer and effective use of IT tools and systems.
  • Facilitate training sessions to ensure maximum knowledge retention and effective use of IT tools and systems.
  • Track and evaluate delegate feedback to assess the quality and effectiveness of training programs.
  • Compile and present training reports to outline the success of training interventions and identify areas for improvement.
  • Provide technical support to all users, assisting them in troubleshooting issues and utilizing the IT systems effectively.
  • Collaborate with project and change management teams to train staff on new processes and systems, ensuring smooth transitions during organizational changes.
Requirements:
  • Relevant B-Degree
  • 8+ years in IT Training and Management
  • Strong technical background in supporting users with IT issues, including troubleshooting and productivity tool assistance
  • Excellent communication and presentation skills to effectively engage users across the organization
  • Ability to design and facilitate training sessions that are interactive, practical, and results-oriented


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