IT Training Manager
19 hours ago
DLK Group (PTY) Ltd is seeking a highly skilled and experienced Principal IT Trainer Manager to join our team. As a key member of our IT department, you will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our employees.
Key Responsibilities:- Analyze business training needs to identify areas for improvement and develop training interventions to address these needs.
- Design and develop training materials, including instructional guides, presentations, and assessments, to ensure maximum knowledge transfer and effective use of IT tools and systems.
- Facilitate training sessions to ensure maximum knowledge retention and effective use of IT tools and systems.
- Track and evaluate delegate feedback to assess the quality and effectiveness of training programs.
- Compile and present training reports to outline the success of training interventions and identify areas for improvement.
- Provide technical support to all users, assisting them in troubleshooting issues and utilizing the IT systems effectively.
- Collaborate with project and change management teams to train staff on new processes and systems, ensuring smooth transitions during organizational changes.
- Relevant B-Degree
- 8+ years in IT Training and Management
- Strong technical background in supporting users with IT issues, including troubleshooting and productivity tool assistance
- Excellent communication and presentation skills to effectively engage users across the organization
- Ability to design and facilitate training sessions that are interactive, practical, and results-oriented
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