Operations Training Specialist
2 weeks ago
At WNS Global Services, we are seeking an experienced Operations Trainer to join our team.
Job Summary
The Operations Trainer will be responsible for delivering product and technical training to our operational business units.
Key Responsibilities
* Conduct new starter training, refresher training, up-skilling, and cross-skilling training, including knowledge checks and assessments
* Manage a group of trainees on a day-to-day basis, including administration and follow-through
* Support in nesting and BAU, and conduct and report on training needs analysis
* Training Delivery: Conduct new starter training, refresher training, up-skilling, and cross-skilling training
* Assessment: Assessments must be completed for all training events; remedial support must be provided to all delegates prior to re-assessment
* Administration: Capture learner records in line with Ucademy requirements; complete annual training reports; complete delegate attendance registers; update operational skills matrix
Requirements
* High proficiency in delivering impact training and facilitation
* Strong planning, organizing, and time management skills
* High proficiency in verbal and written English
* Strong communication and interpersonal skills
* High attention to detail and accuracy
* Exceptional administrative skills
* Ability to work within a team
* Self-motivated
* Self-manageable
* Strong customer service orientation
* Proactive
Working Hours
Monday to Friday, 8PM to 6PM UK Time
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