Electrical Service Technician

1 month ago


Midrand, Gauteng, South Africa Hexing Electric South Africa Full time
About Hexing Electrical SA (Pty) Ltd

Hexing Electrical SA (Pty) Ltd is a leading global market player in the power industry, specializing in smart metering and smart grid technologies. With over two decades of experience in the international market, we have established ourselves as a trusted vendor, consultant, and contractor for utilities worldwide.

About the Role

We are seeking a highly skilled After-Sales Technician to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service, resolving technical issues, and promoting our products and services to customers.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  2. Provide accurate, detailed information and training about our products, services, and policies to customers.
  3. Provide field service to customers for trouble shooting once get work order from CRM system or instructions from service team.
  4. Keep using CRM to records of customer interactions and transactions accurately.
  5. Escalate complex cases to the appropriate department for further investigation and resolution.
  6. Collaborate with other team members to ensure customers receive a consistent and positive experience.
  7. Continuously improve knowledge of our products and services through ongoing training and self-learning and be capable to repair products after training.
  8. Handle customer complaints and provide appropriate solutions within company guidelines.
  9. Stay up-to-date with industry trends, competitor activities, and new product releases.
  10. Develop opportunities for new clients and also C&I solar projects as per the instructions.
Candidate Requirements
  • Education: National Diploma in Electrical Engineering.
  • Experience: At least 2 years' of experience in the Solar industry.
  • Additional Considerations:
    • Must have own transport.
    • Must have a valid driver's license.
    • Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
    • Deep understanding of PV Solar technologies.


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