Service Delivery Head
7 days ago
Job Description:
The Branch Manager will be responsible for leading the branch team to deliver high-quality services to small enterprises and co-operatives. This includes managing branch operations, developing and implementing strategies to achieve business objectives, and building strong relationships with stakeholders.
Key Performance Indicators:
- Staff management and performance
- Customer satisfaction and retention
- Financial performance and budget management
- Service delivery and quality improvement
- Stakeholder engagement and relationship building
Requirements:
- Bachelor's Degree or BTech in Economics/Business Administration/Project Management/Operations Management/Engineering
- Honours Degree or Postgraduate Diploma will be an added advantage
- 6-8 years working experience, with 3-5 years in a management/business advisory position
- Experience in dealing with SMMEs and interacting with stakeholders
- Strong leadership, communication, and interpersonal skills
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