5 Star Service Excellence Leader
5 days ago
5 Star Service Excellence Leader
We are seeking an exceptional leader to join our team as a 5 Star Service Excellence Leader at our luxury lodge in the breathtaking Waterberg region. As a key member of our management team, you will be responsible for driving innovation, maintaining property excellence, and ensuring compliance with health, safety, and sustainability standards.
- Key Responsibilities:
- Lead and mentor Heads of Departments to ensure efficient department coordination.
- Conduct training, performance evaluations, and team-building activities to enhance staff performance and morale.
- Foster a culture of excellence, teamwork, and continuous improvement.
- Manage and monitor budgets, ensuring cost-effective operations while maintaining quality.
Requirements:
- Grade 12 (Matric) and a Diploma in Hospitality Management or a related field.
- At least 5 years of experience in lodge or hospitality management, preferably in a luxury safari lodge setting.
- Strong leadership and management skills with the ability to motivate and develop staff.
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