Tele-Maintenance Coordinator

4 weeks ago


Johannesburg, Gauteng, South Africa Capital Recruit Full time

The Tele-Maintenance Coordinator plays a vital role in ensuring the seamless operation of Capital Recruit’s WiFi products and services. This position is responsible for providing expert online product support to both technicians and customers, addressing challenges related to in-field routers and the free WiFi content platform.

Duties and Responsibilities
  • Assign maintenance tasks to technicians to repair offline routers.
  • Organize maintenance appointments to repair faulty routers.
  • Engage with customers to provide product support and gather feedback for improvement purposes.
  • Conduct troubleshooting and data analysis to refine maintenance methods.
  • Investigate reported issues to identify trends and report them to management.
  • Implement and monitor preventative maintenance methodologies and schedules.
  • Assist with training and upskilling maintenance teams and individuals in performing routine repairs.
  • Present maintenance performance feedback to the OPS team.


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