IT Service Management Administrator Expert
1 week ago
Hire Resolve is seeking an experienced IT Service Management Administrator to join their team. The ideal candidate will have a deep understanding of ITIL and experience in service delivery, incident and problem management, change management, event management, request management, CMDB, and continuous service improvement.
Key Responsibilities:
- Administer and maintain the ITSM service desk platform FreshService.
- Customize the ITSM tool to align with organizational processes.
- Configure workflows, automation rules, and service catalogue items.
- Define and manage service-level agreements (SLAs).
Requirements:
- Experience with ITSM tools FreshService is a plus.
- Extensive experience on ITSM software modules such as but not limited to, ITSM, Asset management, ITOM, ITAM, CMDB, discovery, etc.
- Up-to-date knowledge of marketplace and technology changes pertinent to ITSM tools, monitoring tools, and ITIL processes.
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Cybersecurity Expert
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IT Service Management Administrator
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Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full timeHire Resolve's client is looking for an experienced IT Service Management Administrator to join their team. The ideal candidate will have a deep understanding of ITIL and experience in service delivery, incident and problem management, change management, event management, request management, CMDB, and continuous service...
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Expert Financial Services Professional
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Service Administrator
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Financial Services Administrator
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Administrative Services Manager
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Pre Auth Service Expert
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Service and Sales Administrator
3 days ago
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Engineering Administrator
1 week ago
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Technology Service Expert
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Reception and Administrative Assistant
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Cost Control Expert
2 days ago
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Automation Administrative Assistant
1 week ago
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