IT Service Management Administrator Expert

1 week ago


Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time
Job Title: IT Service Management Administrator

Hire Resolve is seeking an experienced IT Service Management Administrator to join their team. The ideal candidate will have a deep understanding of ITIL and experience in service delivery, incident and problem management, change management, event management, request management, CMDB, and continuous service improvement.

Key Responsibilities:

  • Administer and maintain the ITSM service desk platform FreshService.
  • Customize the ITSM tool to align with organizational processes.
  • Configure workflows, automation rules, and service catalogue items.
  • Define and manage service-level agreements (SLAs).

Requirements:

  • Experience with ITSM tools FreshService is a plus.
  • Extensive experience on ITSM software modules such as but not limited to, ITSM, Asset management, ITOM, ITAM, CMDB, discovery, etc.
  • Up-to-date knowledge of marketplace and technology changes pertinent to ITSM tools, monitoring tools, and ITIL processes.


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