Administrative Services Manager

2 weeks ago


Port Elizabeth, Eastern Cape, South Africa Prudent HR Solutions Full time

Prudent HR Solutions is a leading provider of property administration services, and we're looking for a talented Property Admin Lead to join our team.

Job Description
  1. Collections & Performance
    • Drive team performance by setting realistic targets and monitoring progress closely.
    • Actively troubleshoot payment issues and communicate with tenants to resolve concerns.
    • Host productive weekly meetings to align team focus and goals.
  2. Reporting & Analysis
    • Review report quality and submission timeliness from supervisors and team members.
    • Gather and analyze performance data to inform business decisions.
    • Build strong relationships with high-value tenants, addressing their unique needs.
    • Clear guidance on financial adjustments and calculations ensures accuracy.
  3. Team Engagement
    • Create a positive work environment that fosters teamwork, loyalty, and job satisfaction.
    • Resolve internal conflicts efficiently and fairly, promoting a culture of respect.
    • Identify and develop talent within the team through training and career advancement opportunities.
    • Streamline onboarding for new hires to ensure a smooth transition.
  4. Billing & Financial Accuracy
    • Collaborate with the team to prepare accurate rent rolls and investigate discrepancies.
    • Directly oversee key accounts until they are transferred.
  5. System Management
    • Protect the integrity of Rentroll and MDA data.
    • Verify data accuracy and reliability entered by the team.
  6. Back-up & Support
    • Be prepared to cover for the Support Office Team Leader as needed.
    • Maintain regular communication with the Admin Manager, sharing updates and concerns.
  7. Projects & Legal Coordination
    • Oversee project implementation and ensure compliance with regulations.
    • Support audit processes and annual municipal calculations through effective coordination.
    • Remain adaptable and flexible in a dynamic environment.


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