Healthcare Service Specialist

3 days ago


Durban, KwaZulu-Natal, South Africa MMI Holdings Ltd Full time
About the Role

We are seeking a skilled and dedicated individual to join our team as a Healthcare Service Specialist in Durban. This is an excellent opportunity for those passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry.

Job Description

The successful candidate will be responsible for providing professional services to clients through various channels, including inbound calls, emails, and walk-in interactions. They will be expected to respond to client needs, concerns, and complaints within agreed Service Level Agreements and legislative requirements.

Key Responsibilities
  1. Client Service Delivery: Deliver high-quality service to clients, responding to their needs and resolving issues promptly and efficiently.
  2. Risk Identification and Escalation: Identify potential risks to the company and escalate them accordingly to ensure timely resolution and mitigation.
  3. Communication and Relationship Building: Foster strong relationships with clients through effective communication, ensuring seamless delivery of services and meeting or exceeding Service Level Agreements.
Requirements and Qualifications
  • Matric Certificate: A recognized Matric certificate is required for this role.
  • Clinical Experience: 1-2 years of experience in a related field, such as healthcare or customer service.
  • Product Knowledge: Excellent knowledge of Momentum Health System and products would be advantageous.
  • Linguistic Skills: Good understanding of medical terminology and ability to communicate effectively in English, as well as Zulu/Sesotho/Sethwana/ Sepedi languages.
Competencies and Skills
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills to identify and resolve complex issues efficiently.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills to build strong relationships with clients and colleagues.
  • Adaptability and Flexibility: Ability to adapt to changing situations and priorities, demonstrating flexibility in a fast-paced environment.
Estimated Salary

We offer a competitive estimated salary of R180,000 - R220,000 per annum, commensurate with experience and qualifications.


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