Healthcare Service Specialist
3 days ago
We are seeking a skilled and dedicated individual to join our team as a Healthcare Service Specialist in Durban. This is an excellent opportunity for those passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry.
Job DescriptionThe successful candidate will be responsible for providing professional services to clients through various channels, including inbound calls, emails, and walk-in interactions. They will be expected to respond to client needs, concerns, and complaints within agreed Service Level Agreements and legislative requirements.
Key Responsibilities- Client Service Delivery: Deliver high-quality service to clients, responding to their needs and resolving issues promptly and efficiently.
- Risk Identification and Escalation: Identify potential risks to the company and escalate them accordingly to ensure timely resolution and mitigation.
- Communication and Relationship Building: Foster strong relationships with clients through effective communication, ensuring seamless delivery of services and meeting or exceeding Service Level Agreements.
- Matric Certificate: A recognized Matric certificate is required for this role.
- Clinical Experience: 1-2 years of experience in a related field, such as healthcare or customer service.
- Product Knowledge: Excellent knowledge of Momentum Health System and products would be advantageous.
- Linguistic Skills: Good understanding of medical terminology and ability to communicate effectively in English, as well as Zulu/Sesotho/Sethwana/ Sepedi languages.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills to identify and resolve complex issues efficiently.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills to build strong relationships with clients and colleagues.
- Adaptability and Flexibility: Ability to adapt to changing situations and priorities, demonstrating flexibility in a fast-paced environment.
We offer a competitive estimated salary of R180,000 - R220,000 per annum, commensurate with experience and qualifications.
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