Mobile Device Management Specialist

5 days ago


Cape Town, Western Cape, South Africa Optimal Growth Technologies Full time

Job Summary

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We are seeking a skilled Mobile Device Management Specialist to join our IT support team at Optimal Growth Technologies. This role is responsible for providing expert technical assistance and support for Microsoft Intune deployments, configurations, and troubleshooting across a diverse environment.

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About the Role

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  • Provide technical support for Microsoft Intune-related issues, including troubleshooting and resolving problems with device configurations, MDM, MAM, and policy enforcement.
  • Assist with the setup, configuration, and deployment of Intune across various devices and operating systems (iOS, Android, Windows, macOS).
  • Implement and manage security policies for mobile and desktop devices, ensuring compliance with organizational standards.
  • Manage device inventory and compliance, ensuring devices meet security and operational standards.
  • Track, monitor, and resolve Intune-related incidents and requests via ticketing systems within established SLAs.
  • Support end-users by responding to technical queries related to Intune, providing training when necessary to optimize their experience.
  • Update and maintain Intune policies, configurations, and device profiles based on organizational requirements and security best practices.
  • Collaborate with IT security, systems administration, and application support teams to ensure cohesive security and device management strategies.
  • Create and maintain documentation for Intune configurations, troubleshooting processes, and end-user guides.
  • Stay updated with the latest Intune features, trends, and best practices to improve support and management practices.
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Requirements

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  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, MCSA, or CompTIA A+ are advantageous.
  • 4+ years of experience in technical support or systems administration roles with a focus on Microsoft Intune and MDM solutions.
  • Proven experience with device enrollment, policy management, and troubleshooting in Intune.
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Benefits and Perks

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This position offers an estimated annual salary of $95,000 - $110,000 based on location and experience.

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The ideal candidate will possess a strong understanding of Microsoft Intune, MDM, MAM, and Azure Active Directory, as well as proficiency in managing Windows, iOS, Android, and macOS devices within the Intune framework.

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Preferred candidates will have experience with additional Microsoft 365 and Azure tools, such as Microsoft Endpoint Manager, Autopilot, and Defender for Endpoint, and knowledge of network fundamentals, VPN configuration, and remote management.

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What We Offer

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At Optimal Growth Technologies, we offer a dynamic work environment that encourages innovation and collaboration.

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We prioritize professional development and provide opportunities for growth and advancement.

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Our team is passionate about delivering exceptional results and making a meaningful impact in the industry.



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