Hardware Specialist

2 months ago

Cape Town, Western Cape, South Africa Tower Group Full time

We are seeking a skilled Hardware Specialist to join our team at Tower Group. The successful candidate will be responsible for providing technical support and maintenance for our mobility equipment.

Job Overview

The Hardware Specialist will report directly to the Technical Manager and will be responsible for ensuring that our mobility equipment is in good working condition. This will involve performing routine maintenance, troubleshooting and repairing equipment as needed, and ensuring that all work is completed within specified SLA timeframes.

Key Responsibilities

  • Perform routine maintenance on mobility equipment, including cleaning, lubricating, and replacing parts as needed;
  • Diagnose and repair faulty mobility equipment, including handheld computers, vehicle mount computers, industrial thermal transfer label printers, and other devices;
  • Reprogram new main boards after replacement and upgrade firmware on handheld computers;
  • Conduct preventative maintenance on mobility equipment at customer locations and perform callouts to diagnose and repair faulty equipment;
  • Service industrial label printers at customer locations and configure devices for sales demo requests;
  • Staging new mobile devices for customer sites and complete all required documentation in accurate and legible fashion;
  • Responsible for good housekeeping and safety practices, and work independently with minimal supervision.

Requirements

To be successful in this role, you will need:

  • A+ certification or Diploma in Information Technology;
  • Minimum of 2/3 years' experience in hardware repairs up to board level, specifically on handheld computers, vehicle mount computers, and industrial thermal transfer label printers;
  • Proficiency and experience in 2.4 and 5 GHz networks;
  • Experience with firmware upgrades on handheld computers and ability to reprogram new main boards after replacement;
  • Strong diagnostic skills for identifying faults on scanners and label printers;
  • Capability to conduct preventative maintenance on mobility equipment at customer locations and availability for callouts to diagnose and repair faulty equipment;
  • Experience in servicing industrial label printers at customers locations and competency in staging new mobile devices for customer sites;
  • Competency in configuring devices for sales demo requests and workshop repairs completed within specified SLA timeframes.

Desirable Requirements

The ideal candidate will also have:

  • Matric, grade 12;
  • Fluency in the English language;
  • Valid Driver's License;
  • Good communication skills;
  • Ability to work at heights and in confined spaces;
  • Ability to lift heavy equipment and tools;
  • Ability to work in a fast-paced environment and meet deadlines.

Salary and Benefits

The salary for this role is R250,000 per annum, negotiable based on experience. In addition to a competitive salary, the successful candidate will also receive a comprehensive benefits package, including medical aid, life insurance, and a generous leave allowance.

How to Apply

If you are a skilled and motivated individual who is looking for a challenging role in a dynamic and growing company, please submit your application, including your resume and a cover letter, to [insert email address].

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