Process Engineer
1 month ago
About the Role
We are seeking a highly skilled Process Engineer to join our team at FirstRand Bank Limited. As a key member of our Business Enablement team, you will be responsible for providing process design development and enhancements to ensure resource and operational alignment with business strategy.
Key Responsibilities
- Deliver against operational and cost targets.
- Ensure full understanding of customer needs to deliver quality service.
- Deliver customer experience excellence aligned to Organizational values and service standards.
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.
- Monitor customer feedback reports and align processes to maximize efficiencies.
- Partner and collaborate with team members to achieve team success.
- Investigate, analyze and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders.
- Optimize processes to execute business case benefits by ensuring that process changes are measured so that unit cost calculations and turnaround times are accurate.
Requirements
- Qualification must be a BEng or BSc Eng in any engineering field.
- 4+ years in Process Engineering.
- Black Belt and Lean Six Sigma certification would be advantageous.
- Good technical exposure – working on IT related projects.
- The incumbent needs to be a seasoned Business Process Engineer with the ability to work independently and to manage resources.
- Ability to provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy.
- Ability to deal with complex business processes as well and manage and execute across multiple projects.
- Strong leadership skills and the ability to cultivate and manage working relationship across various stakeholders including senior management.
What We Offer
- Opportunities to network and collaborate.
- Challenging work environment.
- Opportunities to innovate.
About Us
We are a dynamic and innovative organization that values diversity and inclusion. We are committed to creating a work environment that is inclusive, respectful and supportive of all employees. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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