Senior IT Engineer

1 month ago

Randburg, Gauteng, South Africa Staff Domain Inc. Full time
About the Role:

We are seeking a highly skilled Senior IT Engineer to join our team at Staff Domain Inc. As a key member of our IT department, you will be responsible for designing, developing, and integrating proven solutions to our IT infrastructure for a vast portfolio of commercial customers.

Key Responsibilities:
  • Provide Remote Desktop Support: Address client issues promptly and effectively, ensuring minimal disruption to their operations.
  • Collaborate on Projects: Work with clients and team members to understand business objectives and assist in project implementation to achieve those goals.
  • Project Management: Collaborate with Helpdesk/Project Managers to define project scopes, create plans, and execute technical projects efficiently and within deadlines.
  • Level 2/3 Escalation: Act as an escalation point for complex technical challenges, resolving help desk issues and providing guidance to junior team members.
  • Client Onboarding: Facilitate the onboarding process for new clients, ensuring smooth transitions and efficient setup of IT systems.
  • Communication: Maintain open and clear communication with internal team members to promote effective collaboration and knowledge sharing.
  • Remote Support for OnSite Installations: Support onsite installations remotely as needed, deploying equipment and systems with precision and attention to detail.
  • Technical Support Channels: Provide technical support through various channels, including phone, email, chat, and deliver exceptional customer service.
  • OnCall Rotation: Participate in a round-robin on-call rotation system to address urgent client needs outside of regular business hours.
  • Mentoring: Act as a mentor and knowledge resource for junior colleagues, offering guidance and support to help them develop in their roles.
  • Documentation: Update and maintain documentation related to internal tools and troubleshooting processes.
  • Operations Support: Provide escalation support for operations issues that arise off the help desk.
  • Automation: Utilize scripts to enhance productivity and implement automation for repetitive tasks in operations.
Technical Expertise:
  • Server Setup: Utilize extensive experience to set up servers from scratch, demonstrating proficiency with Microsoft Intune, VDI, VMware, Azure, AWS, ESX, and HyperV technologies.
  • Networking Technologies: Showcase advanced proficiency in networking technologies, including DHCP, DNS, VPN, switching, firewall, and routing. Experience with Cisco, WatchGuard, SonicWall, and Ubiquiti firewall devices is preferred.
  • MSP Industry Expertise: Apply your expertise in the Managed Service Provider (MSP) industry to contribute to the seamless operation and management of client environments, ensuring optimal performance and reliability.

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