Senior Systems Engineer

4 weeks ago


Randburg, Gauteng, South Africa Datonomy Solutions Full time

We are seeking a highly skilled Senior Systems Engineer to join our team at Datonomy Solutions.

Job Purpose

To provide expert technical support and guidance in the installation, testing, tuning, optimization, diagnosis, repair, upgrade, and maintenance of hardware and systems software, including operating systems, data management products, office automation products, and embedded systems.

  • Minimum 10 years of experience in an IT environment, with a minimum of 8 years of Systems Engineering experience.
  • Contribute to a culture of transformation by participating in culture-building initiatives, business strategy, and corporate social responsibility.
  • Stay up-to-date with the latest developments in the field of expertise, ensuring personal and professional growth.
  • Identify opportunities to improve or enhance processes, adding value to the organization.
  • Ensure adherence to documented procedures by auditing service delivery functions and ensuring the correct and effective use of system hardware and software.
  • Resolve issues by inspecting malfunctioning computer hardware, software, and/or components, analyzing the cause, and planning repair procedures.
  • Recommend solutions through the investigation of service problems.
  • Support business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance, and installation of computers and/or related equipment.
  • Ensure documentation for relevant systems software products and operational documents are prepared and maintained.
  • Approve and recommend actions to be taken and identify those which merit action.
  • Adhere to organizational processes by ensuring standards are implemented and correctly applied when designs are reviewed or designed.
  • Enable decision-making and technical reviews.
  • Ensure contingency during disaster recovery (DR).
  • Provide sustainable solutions per incident by conducting root cause and trend analysis.
  • Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and by sharing knowledge with the team.
  • Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems across domains.
  • Meet the organization's problem management needs through liaising with suitable vendors. Build sound professional relationships.
  • Ensure accurate reporting to stakeholders.

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