Retail Operations Manager

5 days ago


Cape Town, Western Cape, South Africa TFG Full time
Job Title : Retail Operations Manager (45hr) - TFG - Western Cape

**Key Responsibilities:**

  • Drive Revenue Growth: Achieve sales targets by effectively managing store operations and implementing merchandising strategies.
  • Control Expenses: Optimize store expenses to maintain profitability while ensuring high-quality customer experiences.
  • Manage Stock Losses: Implement shrinkage control measures to minimize losses and meet company standards.
  • Leadership Development: Recruit, develop, and manage a team of retail professionals to achieve business objectives.
  • In-Store Experience: Execute visual merchandising plans and ensure stores are maintained to the highest standards.
  • Customer Satisfaction: Deliver exceptional customer service by executing our customer-centric strategy and meeting customer demands.

**Qualifications & Experience:**

  • A Matric certificate is required.
  • Minimum 3 years of retail experience with at least 1 year of leadership experience in a similar role.

**Essential Skills:**

  • Customer Loyalty Building: Develop and maintain strong relationships with customers to drive loyalty and retention.
  • Effective Communication: Clearly communicate with customers, colleagues, and management to ensure seamless store operations.
  • Strategic Thinking: Analyze data to inform decisions and drive business growth.
  • Leadership & Team Management: Lead and motivate a high-performing team to achieve business objectives.

We offer a competitive salary of R550,000 - R650,000 per annum, depending on experience. This position requires someone who is passionate about delivering excellent customer experiences and driving business growth.


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