Retail Operations Manager
5 days ago
**Key Responsibilities:**
- Drive Revenue Growth: Achieve sales targets by effectively managing store operations and implementing merchandising strategies.
- Control Expenses: Optimize store expenses to maintain profitability while ensuring high-quality customer experiences.
- Manage Stock Losses: Implement shrinkage control measures to minimize losses and meet company standards.
- Leadership Development: Recruit, develop, and manage a team of retail professionals to achieve business objectives.
- In-Store Experience: Execute visual merchandising plans and ensure stores are maintained to the highest standards.
- Customer Satisfaction: Deliver exceptional customer service by executing our customer-centric strategy and meeting customer demands.
**Qualifications & Experience:**
- A Matric certificate is required.
- Minimum 3 years of retail experience with at least 1 year of leadership experience in a similar role.
**Essential Skills:**
- Customer Loyalty Building: Develop and maintain strong relationships with customers to drive loyalty and retention.
- Effective Communication: Clearly communicate with customers, colleagues, and management to ensure seamless store operations.
- Strategic Thinking: Analyze data to inform decisions and drive business growth.
- Leadership & Team Management: Lead and motivate a high-performing team to achieve business objectives.
We offer a competitive salary of R550,000 - R650,000 per annum, depending on experience. This position requires someone who is passionate about delivering excellent customer experiences and driving business growth.
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