Banking Operations Expert

3 weeks ago


Cape Town, Western Cape, South Africa Standard Bank Group Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Financial Services Consultant. As a key member of our banking operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Customer Service
    • Provide accurate and timely assistance to customers regarding cash and card-related matters.
    • Formulate and implement effective solutions to meet customer needs within the parameters of our financial offerings.
  • Qualifications and Experience
    • National Certificate in Banking (NQF5 FAIS recognised qualification)
    • 3-4 years of experience in branch banking, with a strong understanding of our policies and procedures.
    • Familiarity with legal aspects of cheques and cash handling.
    • Knowledge of the functions of other departments within the branch.
  • Behavioral Competencies
    • Adopting practical approaches to problem-solving.
    • Articulating complex information in a clear and concise manner.
    • Examining information to identify key issues and opportunities.
    • Following established procedures to ensure consistency and accuracy.
    • Managing multiple tasks and priorities to meet deadlines.
    • Producing high-quality output and providing valuable insights.
    • Understanding the needs and perspectives of our customers.
    • Upholding the highest standards of professionalism and integrity.
  • Technical Competencies
    • Application and submission verification (Business Banking)
    • Banking process and procedures
    • Customer acceptance and review (Consumer Banking)
    • Customer understanding (Consumer Banking)
    • Processing
    • Product knowledge (Consumer Banking)


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