Onsite Azure Expert

1 month ago


Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full time
Onsite Azure Expert

We are seeking a skilled Onsite Azure Expert to join our dynamic team at Plus1X Solutions (Pty) Ltd. The ideal candidate will be responsible for receiving, logging, validating, and diagnosing client requests across our full spectrum of products and services, adhering to agreed service level agreements leveraging standard tools, platforms, and processes.

Key Responsibilities:
  • Utilize Microsoft Azure product and process knowledge to respond to tickets efficiently.
  • Strive for first-call resolution for clients, leveraging standard operating procedures or work instructions whenever possible.
  • Contribute to knowledge management by building knowledge articles or identifying the need for such content when relevant articles are not available.
  • Provide timely updates to clients upon request regarding pending requests or tickets.
  • Collaborate closely with resolver groups and other functions to ensure timely updates are communicated to clients.
  • Identify gaps and shortcomings in current processes, procedures, and services, and provide recommendations for improvement.
Requirements:
  • Minimum of 2 years of relevant work experience.
  • Strong background in Engineering within a medium to large ICT organization.
  • Proficient experience in Managed Services.
  • Excellent working knowledge of ITIL processes.
  • Demonstrated experience collaborating with vendors and/or third parties.

If you are a proactive and driven individual with the requisite experience and expertise, we encourage you to apply and be part of our innovative team at Plus1X Solutions (Pty) Ltd.


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