Customer Operations Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa LZA Lexmark South Africa (Pty) Ltd Full time

Key Responsibilities:

The Managed Services Coordinator is tasked with overseeing and executing contracted services as outlined in the Customer Statement of Work (SOW). This role involves collaboration with customer representatives, third-party partners, and internal resources to deliver the specified services effectively. Key duties encompass daily service delivery, managing escalations, and generating necessary reports. The Coordinator is accountable for supporting both implementation activities and ongoing services to achieve the objectives set by the customer and the organization. It is essential to consistently embody and promote the brand values in alignment with our mission and guiding principles.

Primary Duties:

- Oversee the management and execution of contracted services as per the Customer Statement of Work for multiple accounts, including complex scenarios.

- Manage all facets of daily operations, including ensuring the accuracy of the install base, device change management, asset and order administration, consumables oversight, and routine reporting.


• Ensure that all communications with customers are clear, relevant, timely, and align with the organization's values and guiding principles.

• Guarantee that required reports are accurate and delivered promptly in accordance with the SOW and/or established standards.

• Strive for exceptional service delivery to achieve 100% customer retention.

• Ensure compliance with all relevant policies, including HR, procurement, legal, financial, ethical, and governmental regulations.


• Manage and communicate with suppliers and partners as necessary to facilitate service delivery.

• Collaborate with local management and global process teams to identify process gaps and opportunities for enhancing customer support.

• Perform additional tasks as required, including:
○ Placing and managing orders, handling returns.
○ Monitoring and tracking the delivery and installation of equipment and supplies.
○ Collecting and managing page counts or other relevant metrics.

Qualifications and Experience:

The ideal candidate will possess the following qualifications:


• Extensive experience interacting with customers in an operations or service delivery capacity, including administrative tasks, data management, and general service delivery issues.

• Experience engaging with enterprise-level clients, including Line of Business Managers, IT or Procurement Directors, IT Professionals, and Program Managers.

• A minimum of 1 year of experience in an operations role.

• Familiarity with delivering operations through technology solutions.

• Proven ability to communicate effectively with customers via phone and email.

Application Process:

If you are an innovative professional looking to make a significant impact within a global technology organization, we encourage you to consider this opportunity.

Privacy Commitment:

The organization is dedicated to protecting and managing any personal information shared with us. Please refer to our Privacy Notice for more details.



  • Johannesburg, Gauteng, South Africa Curiska Full time

    Job Title: Clearing and Customs SpecialistAbout the Role:We are seeking a detail-oriented Clearing and Customs Specialist to manage purchase orders, oversee stock recording, and ensure timely deliveries. The role involves resolving supplier issues, setting and updating pricing, and handling import documentation and customs paperwork. Key responsibilities...


  • Johannesburg, Gauteng, South Africa Maneshez solutions services Full time

    Role OverviewAs a Customer Support Specialist at Maneshez Solutions Services, you will play a vital role in ensuring customer satisfaction within the airport operations sector. Your responsibilities will include:Providing essential information to new clients to help them navigate our services.Maintaining customer satisfaction by addressing inquiries and...

  • Operations Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Six Sense Consulting Full time

    Job Title: Intermediate Operations SpecialistWe are seeking a highly skilled and experienced Intermediate Operations Specialist to join our team at Six Sense Consulting.Qualifications:Matric certificate with a strong foundation in mathematics (minimum standard grade or above)Tertiary certificate in Travel and Tourism or a related fieldExperience:2-3 years of...

  • Operations Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Quadrant Systems Full time

    Job Title: Operations SpecialistQuadrant Systems is seeking an experienced Operations Specialist to join our Personal Loans Product area. As a critical member of our team, you will focus on system and process enhancements to optimize customer and colleague experience.About the Role:The Operations Specialist will be responsible for reviewing credit bureau...


  • Johannesburg, Gauteng, South Africa PRR Recruitment Full time

    Vacancy Alert **Clearing and Customs Specialist Wanted** We are seeking a skilled Clearing and Customs Specialist to join our client's team in Woodmead. **Key Requirements:** * Matric qualification * Proficiency in Sage Pastel Evolution * At least 5 years of experience in Procurement and Customs clearing * Strong knowledge of Foreign Exchange * Solid...


  • Johannesburg, Gauteng, South Africa Quantanite Full time

    Job Title: Customer Integration SpecialistQuantanite is seeking a highly organized and detail-oriented Customer Integration Specialist to join our Sales Department. As a key member of our team, you will play a pivotal role in managing the documentation and communication flow between Quantanite and its enterprise clients.Key Responsibilities:Client Onboarding...


  • Johannesburg, Gauteng, South Africa Dynexity Full time

    Job Title: Clearing and Customs SpecialistWe are seeking a highly skilled Clearing and Customs Specialist to join our team at Dynexity. The successful candidate will have experience in customs clearance, procurement, inventory management, and landed cost calculations.Key Responsibilities:Clearing and customs proceduresProcurement and inventory...

  • Operations Specialist

    4 weeks ago


    Johannesburg, Gauteng, South Africa Quadrant Systems Full time

    Job Title: Operations SpecialistQuadrant Systems is seeking an experienced Operations Specialist to join our Personal Loans Product area. As a key member of our team, you will play a critical role in optimizing customer and colleague experience through system and process enhancements.Key Responsibilities:Review and investigate credit bureau exceptions,...


  • Johannesburg, Gauteng, South Africa Maneshez solutions services Full time

    Position OverviewAs a Customer Support Specialist at Maneshez Solutions Services, you will play a crucial role in ensuring customer satisfaction and enhancing the overall experience for our clients. Your responsibilities will include:Providing essential information to new customers to help them navigate our services.Ensuring customer satisfaction with our...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    Job Title: Operational Specialist – PaymentsWe are seeking a highly skilled and experienced Operational Specialist to join our Payment, Card and Product Backoffice Team. As an Operational Specialist, you will play a critical role in ensuring the smooth execution of payment streams, including Card, EFT, RTC, High Value Payments, Closed Loop Ecosystems, and...


  • Johannesburg, Gauteng, South Africa MECS Africa Full time

    Job Title: Operational Excellence SpecialistWe are seeking an experienced Operational Excellence Specialist to join our team at MECS Africa. The successful candidate will be responsible for conducting Operational Excellence projects and continuously improving organizational processes, systems, and workflows to optimize business performance and enhance our...


  • Johannesburg, Gauteng, South Africa Curiska Full time

    Job Title: Clearing and Customs SpecialistWe are seeking a detail-oriented Clearing and Customs Specialist to manage purchase orders, oversee stock recording, and ensure timely deliveries. The role involves resolving supplier issues, setting and updating pricing, and handling import documentation and customs paperwork.Key Responsibilities:Manage supplier...


  • Johannesburg, Gauteng, South Africa Maneshez solutions services Full time

    Position OverviewAs a Customer Support Specialist in our Airport Inbound Call Center, you will play a crucial role in enhancing customer satisfaction and ensuring seamless communication.Key ResponsibilitiesDelivering Essential Information: Provide comprehensive introductory details to new clients, ensuring they are well-informed about our services.Customer...


  • Johannesburg, Gauteng, South Africa Dynexity Full time

    Job Title: Clearing and Customs SpecialistAbout the Role:We are seeking a skilled Clearing and Customs Specialist to join our team at Dynexity in Jhb North. The ideal candidate will have experience with Pastel Evolution and strong Excel skills.Key Responsibilities:Procurement and inventory managementLanded cost calculationsCustoms clearing and trade...


  • Johannesburg, Gauteng, South Africa RTT Full time

    RTT is seeking a highly skilled Ecommerce Operations Specialist to support the development of a First Contact Resolution (FCR) culture for ecommerce client issues. The ideal candidate will have excellent troubleshooting skills, providing accurate and complete information to customers, drivers, and other stakeholders across various channels. Key...


  • Johannesburg, Gauteng, South Africa RTT Full time

    Support a First Contact Resolution (FCR) CultureWe are seeking an Ecommerce Operations Specialist to support a First Contact Resolution (FCR) culture for ecommerce client issues. As a key member of our team, you will be responsible for timeously troubleshooting customer incidents and providing accurate, valid, and complete information.Key...


  • Johannesburg, Gauteng, South Africa SA Metal Full time

    {"Job Title": "Financial Operations Specialist", "Job Description": "At SA Metal, we are seeking a highly skilled Financial Operations Specialist to join our team. The successful candidate will be responsible for managing debtors' customer accounts, administering credit limits, and processing cashbook transactions.Key Responsibilities:Multi-tasking and...


  • Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full time

    Customer Support SpecialistJoin a dynamic team at Advanced Call Center Technologies, where we prioritize a culture of growth and development. As a Customer Support Specialist, you will be the voice of our organization, making a meaningful impact through your positive interactions with customers.What We Offer:Career advancement opportunitiesFlexible working...


  • Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full time

    Customer Support Specialist Advanced Call Center Technologies is on the lookout for dedicated Customer Support Specialists to enhance our dynamic team. We pride ourselves on fostering a culture that encourages internal growth and offers exceptional training programs designed to elevate your career. Together, we thrive! In this role, you will represent our...


  • Johannesburg, Gauteng, South Africa Moove Full time

    {"title": "Customer Success Risk Management Specialist", "description": "About MooveMoove is a mobility asset finance company and Uber\u2019s preferred fleet partner across Sub-Saharan Africa. Our vision is to democratize financial services, making our customers more productive and successful.We are seeking a Customer Success Risk Management Specialist to...