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Customer Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa Maneshez solutions services Full time
Position Overview

As a Customer Support Specialist at Maneshez Solutions Services, you will play a crucial role in ensuring customer satisfaction and enhancing the overall experience for our clients. Your responsibilities will include:

  • Providing essential information to new customers to help them navigate our services.
  • Ensuring customer satisfaction with our offerings and addressing any concerns they may have.
  • Conducting follow-ups with clients to confirm their ongoing satisfaction with their purchases.
  • Informing customers about additional services that may benefit them.
  • Identifying efficient solutions to address customer inquiries and issues.
  • Escalating complex queries and concerns to the appropriate departments.
  • Troubleshooting common issues related to our services.
  • Collaborating with a team of Customer Service Representatives and other departments to provide effective solutions.

This role is essential in maintaining the high standards of service that Maneshez Solutions Services is known for, and you will be instrumental in fostering positive relationships with our clients.