Operational Payments Specialist

1 month ago


Johannesburg, Gauteng, South Africa Planet10 Full time
Job Title: Operational Specialist – Payments

We are seeking a highly skilled and experienced Operational Specialist to join our Payment, Card and Product Backoffice Team. As an Operational Specialist, you will play a critical role in ensuring the smooth execution of payment streams, including Card, EFT, RTC, High Value Payments, Closed Loop Ecosystems, and Value Added Service.

Key Responsibilities:
  • Provide second-line support to customer queries for payments, card, and product-related issues.
  • Perform bank account reconciliations and investigate and resolve unreconciled items.
  • Process internal and external payments, including payment remediations on behalf of customers and/or the bank.
  • Investigate and resolve IT alerts and system exception drivers, communicating any issues to the business.
  • Support card-related queries and remediations, as well as product support for fees, interest, and rate calculations and exceptions.
  • Manage payment, card, and product exceptions and disputes.
  • Contribute to the development of new enhancements to improve and automate processes, including SOPs, UAT testing, and post-deployment checks.
  • Prepare daily and monthly management reports and participate in internal and external audit reviews.
  • Resolve troubleshooting and incident management issues and provide training support to the first-line customer service team.
  • Ensure operational processes and execution are compliant with industry regulations.
Requirements:
  • Tertiary education in a relevant field (NQF7 or above in financial, business, science, or engineering).
  • Minimum 5 years' experience in payments-related roles.
  • Good understanding of technology and commercials supporting Payments, Card, and VAS.
  • Comprehensive knowledge of payment systems.
Personal Attributes:
  • Independent self-starter with excellent team collaboration skills.
  • Advanced written and verbal communication skills, with the ability to translate payment concepts into general business concepts.
  • Demonstrate intense customer/seller focus, highest level of integrity, intellectual honesty, and strong work ethic.
  • Sharp, analytical, and thoughtful with high attention to detail and ability to manage multiple competing priorities.
  • Flexible and able to work in a hybrid environment.
  • Excellent written, oral communication, and presentation skills, with the ability to express thoughts logically and demonstrate active listening skills.


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