Technical Support Specialist

3 days ago


Johannesburg South, South Africa Communicate Recruitment Full time
Job Overview
Deliver high-quality technical support to clients in the industrial sector by providing expert assistance with PC-based devices, processor-controlled equipment, and weighing systems. Conduct thorough assessments, escalate complex issues, and implement corrective actions via remote access or phone.

Key Responsibilities:
  • Assess issues and perform troubleshooting on industrial scales, weigh-price labelling systems, and inspection systems.
  • Escalate complex issues to second-level support teams when necessary.
  • Conduct software installations and upgrades remotely, utilizing augmented reality technology when applicable.
  • Create detailed service reports and log service tasks in the ticketing system.
  • Provide technical assistance to Key Account clients as needed, ensuring prompt and professional responses.


Requirements
To excel in this role, you will need:
  • Hands-on experience in repairing and installing PC-based devices or processor-controlled equipment.
  • A strong understanding of operating systems and network technology.
  • Solid knowledge of electronics and basic mechanical principles.
  • The ability to read wiring diagrams, schematics, and spare part breakdowns.
  • Familiarity with TCP/IP connections and various system bus protocols.
  • Excellent communication skills, with the ability to work effectively under pressure and demonstrate strong organizational skills.
  • Dependability and professionalism in customer interactions.
  • Strong analytical skills for troubleshooting and diagnostics.


What We Offer
As a Technical Support Specialist, you can expect a competitive salary range of R250,000 - R350,000 per annum, depending on your level of experience and qualifications. Our company offers a comprehensive benefits package, including medical aid, retirement fund, and training opportunities.

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