Technical Support Specialist
3 days ago
Deliver high-quality technical support to clients in the industrial sector by providing expert assistance with PC-based devices, processor-controlled equipment, and weighing systems. Conduct thorough assessments, escalate complex issues, and implement corrective actions via remote access or phone.
Key Responsibilities:
- Assess issues and perform troubleshooting on industrial scales, weigh-price labelling systems, and inspection systems.
- Escalate complex issues to second-level support teams when necessary.
- Conduct software installations and upgrades remotely, utilizing augmented reality technology when applicable.
- Create detailed service reports and log service tasks in the ticketing system.
- Provide technical assistance to Key Account clients as needed, ensuring prompt and professional responses.
Requirements
To excel in this role, you will need:
- Hands-on experience in repairing and installing PC-based devices or processor-controlled equipment.
- A strong understanding of operating systems and network technology.
- Solid knowledge of electronics and basic mechanical principles.
- The ability to read wiring diagrams, schematics, and spare part breakdowns.
- Familiarity with TCP/IP connections and various system bus protocols.
- Excellent communication skills, with the ability to work effectively under pressure and demonstrate strong organizational skills.
- Dependability and professionalism in customer interactions.
- Strong analytical skills for troubleshooting and diagnostics.
What We Offer
As a Technical Support Specialist, you can expect a competitive salary range of R250,000 - R350,000 per annum, depending on your level of experience and qualifications. Our company offers a comprehensive benefits package, including medical aid, retirement fund, and training opportunities.
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