Technical Support Specialist for Industry
11 hours ago
A Career Opportunity with Communicate Recruitment: Deliver first-level technical support to clients, leveraging expertise in operating systems and network technology. Assess issues and escalate to second-level support when needed. Conduct technical troubleshooting and corrective actions via remote access or phone.
Key Responsibilities:
- Perform software installations and upgrades remotely.
- Utilize augmented reality (AR) technology when applicable.
- Create service reports and log service tasks in the ticketing system.
- Offer remote support to on-site Service Technicians with device installation, commissioning, and technical queries.
- Provide technical assistance to Key Account clients as needed.
- Carry out on-site repairs, installations, and off-site troubleshooting and support.
- Perform preventative maintenance and repairs on food processing, retail & industrial scales, weigh-price labelling, and inspection systems.
- Manage spare parts inventory in the service department.
- Actively promote and sell service products and solutions.
Requirements:
- Hands-on experience in repairing and installing PC-based devices or processor-controlled equipment, such as weigh-price labelling systems, inspection systems, and industrial scales.
- Solid knowledge of electronics and basic mechanical principles.
- Familiar with TCP/IP connections and various system bus protocols.
- Confident, with the ability to perform well under pressure, show initiative, and demonstrate strong organizational skills.
- Dependable and professional in customer interactions.
- Eager to continue learning and growing through ongoing training after a thorough onboarding process.
- Customer-oriented and self-motivated.
- Strong analytical skills for troubleshooting and diagnostics.
Benefits:
- An attractive salary of R250,000 per annum.
- The opportunity to work with a reputable company in South Africa.
- A comprehensive benefits package.
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