Technical Support Specialist for Industry

11 hours ago


Johannesburg South, South Africa Communicate Recruitment Full time
Job Title: Technical Support Specialist for Industry

A Career Opportunity with Communicate Recruitment: Deliver first-level technical support to clients, leveraging expertise in operating systems and network technology. Assess issues and escalate to second-level support when needed. Conduct technical troubleshooting and corrective actions via remote access or phone.

Key Responsibilities:
  • Perform software installations and upgrades remotely.
  • Utilize augmented reality (AR) technology when applicable.
  • Create service reports and log service tasks in the ticketing system.
  • Offer remote support to on-site Service Technicians with device installation, commissioning, and technical queries.
  • Provide technical assistance to Key Account clients as needed.
  • Carry out on-site repairs, installations, and off-site troubleshooting and support.
  • Perform preventative maintenance and repairs on food processing, retail & industrial scales, weigh-price labelling, and inspection systems.
  • Manage spare parts inventory in the service department.
  • Actively promote and sell service products and solutions.

Requirements:
  • Hands-on experience in repairing and installing PC-based devices or processor-controlled equipment, such as weigh-price labelling systems, inspection systems, and industrial scales.
  • Solid knowledge of electronics and basic mechanical principles.
  • Familiar with TCP/IP connections and various system bus protocols.
  • Confident, with the ability to perform well under pressure, show initiative, and demonstrate strong organizational skills.
  • Dependable and professional in customer interactions.
  • Eager to continue learning and growing through ongoing training after a thorough onboarding process.
  • Customer-oriented and self-motivated.
  • Strong analytical skills for troubleshooting and diagnostics.

Benefits:
  • An attractive salary of R250,000 per annum.
  • The opportunity to work with a reputable company in South Africa.
  • A comprehensive benefits package.


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